Abstract: A method comprises executing a user-to-user messaging application in a first computer system used by a user support agent. The user-to-user messaging application receives an input from the user support agent, where the input includes a command for triggering a test of a human-invocable operation of a service that operates on a first cloud-based computing platform. The user-to-user messaging application transmits the command from the first computer system to a web service hosted on a second cloud-based computing platform via a computer network, to invoke an API of the web service. The second cloud-based computing platform is remote from the first computer system. Invocation of the API by the web service initiates the test of the human-invocable operation of the cloud-based service that operates on the first cloud-based computing platform.

Abstract: In one embodiment, a user identifier associated with a user account is received. Indications of a plurality of authentication mechanisms available for authentication are provided for display via the client device. Input indicating a number of authentication mechanisms to be used for authentication in association with the user account is received from the client device, wherein the input includes a selection of one or more of the plurality of authentication mechanisms. Information is stored in association with the user account, where the information indicates the number of authentication mechanisms to be used for authentication in association with the user account and indicates the selected authentication mechanisms. At least a subset of the selected authentication mechanisms are used for authentication in association with the user account.

Abstract: In one embodiment, a user identifier associated with a user account is received. Indications of a plurality of authentication mechanisms available for authentication are provided for display via the client device. Input indicating a number of authentication mechanisms to be used for authentication in association with the user account is received from the client device, wherein the input includes a selection of one or more of the plurality of authentication mechanisms. Information is stored in association with the user account, where the information indicates the number of authentication mechanisms to be used for authentication in association with the user account and indicates the selected authentication mechanisms. At least a subset of the selected authentication mechanisms are used for authentication in association with the user account.