Abstract: Context based multi-model communication in customer service is disclosed. In one innovative aspect, an architecture is provided. The architecture includes an application configured to perform a plurality of sets of functions addressable through a function identifier. Included is a wrapper around the application operable to receive notifications from a plurality of remote locations to address one or more sets of functions via the function identifier. The wrapper is arranged to send to a remote server an application identifier associated with the application and device information, upon first execution of the application by the processor. The device information includes at least a device identifier in the network it is operating with.

Abstract: The present system relates to a server for providing data connectivity in a packet mode communication network. The server has a processor arranged to receive, via a first brokerage control unit, a charging rule request to allow one or more communication devices in the communication network to exchange with an application server data charged under operator specific billing. The server determines availability of the operator specific billing based on network parameters and the charging rule request, and updates the database of a Policy and Charging Rules Function (PCRF) entity in the communication network based on available operator specific billing and an identifier for the application server, for subsequent charging of data exchanged with the application server at said available operator specific billing.

Abstract: The present system relates to a server for providing data connectivity in a packet mode communication network. The server has a processor arranged to receive, via a first brokerage control unit, a charging rule request to allow one or more communication devices in the communication network to exchange with an application server data charged under operator specific billing. The server determines availability of the operator specific billing based on network parameters and the charging rule request, and updates the database of a Policy and Charging Rules Function (PCRF) entity in the communication network based on available operator specific billing and an identifier for the application server, for subsequent charging of data exchanged with the application server at said available operator specific billing.

Abstract: The present system discloses a method to verify a calling party when placing a call to a recipient party, the method comprising receiving at an Application Program Interface (API) platform a request from a calling party for registration for the calling party verification, sending to the calling party, as a response to the request for registration, a first token associated at the API platform to the calling party, receiving at the API platform a request to set up a call, the request comprising a recipient party for the call, and a second token, and setting up a call to the recipient party, when there is a match between the first and second token.

Abstract: In a telecommunication system, providing to a recipient end point a caller identification (CID) from a calling end point, the calling end point including a default CID and at least one additional CID. the method includes receiving a call setup message from the calling end point, the call setup message including the additional CID, allocating a temporary end point for the call, from a pool of available end points, sending contact data for the allocated temporary end point to the calling end point, processing a first call received from the calling end point to the temporary end point, processing a second call to the recipient end point using the additional CID as the calling CID, and joining the first and second calls to generate a call from the calling end point to the recipient end point.

Abstract: In a telecommunication system, providing to a recipient end point a caller identification (CID) from a calling end point, the calling end point including a default CID and at least one additional CID. the method includes receiving a call setup message from the calling end point, the call setup message including the additional CID, allocating a temporary end point for the call, from a pool of available end points, sending contact data for the allocated temporary end point to the calling end point, processing a first call received from the calling end point to the temporary end point, processing a second call to the recipient end point using the additional CID as the calling CID, and joining the first and second calls to generate a call from the calling end point to the recipient end point.

Abstract: In a telecommunication system, providing to a recipient end point a caller identification (CID) from a calling end point, the calling end point including a default CID and at least one additional CID, the method includes receiving a call setup message from the calling end point, the call setup message including the additional CID, allocating a temporary end point for the call, from a pool of available end points, sending contact data for the allocated temporary end point to the calling end point, processing a first call received from the calling end point to the temporary end point, processing a second call to the recipient end point using the additional CID as the calling CID, and joining the first and second calls to generate a call from the calling end point to the recipient end point.

Abstract: Context based multi-model communication in customer service is disclosed. In one innovative aspect, an architecture is provided. The architecture includes an application configured to perform a plurality of sets of functions addressable through a function identifier. Included is a wrapper around the application operable to receive notifications from a plurality of remote locations to address one or more sets of functions via the function identifier. The wrapper is arranged to send to a remote server an application identifier associated with the application and device information, upon first execution of the application by the processor. The device information includes at least a device identifier in the network it is operating with.

Abstract: A method of providing indications of participating advertisers to a portable user device including detecting a plurality of participating advertisers in a vicinity of the portable user device; determining a relative proximity of the portable user device to each of the plurality of the participating advertisers; rendering an indication of the participating advertisers on the portable user device to convey the determined relative proximity of each of the plurality of the participating advertisers; detecting a change in the relative proximity of the participating advertisers; and changing the rendering of the participating advertisers on the portable user device to convey the detected change in the relative proximity of the participating advertisers.

Abstract: In a telecommunication system, providing to a recipient end point a caller identification (CID) from a calling end point, the calling end point including a default CID and at least one additional CID, the method includes receiving a call setup message from the calling end point, the call setup message including the additional CID, allocating a temporary end point for the call, from a pool of available end points, sending contact data for the allocated temporary end point to the calling end point, processing a first call received from the calling end point to the temporary end point, processing a second call to the recipient end point using the additional CID as the calling CID, and joining the first and second calls to generate a call from the calling end point to the recipient end point.

Abstract: A customer premises device is provided for monitoring quality of service (QOS) metrics between a network edge and a customer. The device includes a memory which stores at least one user profile, and, information regarding active sessions of traffic flow through the customer premises device. A hardware and/or software/firmware based controller monitors traffic flow between the customer and the network edge and receives requests for new active sessions. The processor accesses the at least one user profile stored in memory to identify a policy hierarchy with respect to active sessions of traffic flow upon receipt of a request to establish a new active session. The processor selects a candidate active session to be terminated based upon the policy hierarchy and terminates the selected session in accordance with information stored in memory regarding the selected session.

Abstract: A customer premises device is provided for monitoring quality of service (QOS) metrics between a network edge and a customer. The device includes a memory which stores at least one user profile, and, information regarding active sessions of traffic flow through the customer premises device. A hardware and/or software/firmware based controller monitors traffic flow between the customer and the network edge and receives requests for new active sessions. The processor accesses the at least one user profile stored in memory to identify a policy hierarchy with respect to active sessions of traffic flow upon receipt of a request to establish a new active session. The processor selects a candidate active session to be terminated based upon the policy hierarchy and terminates the selected session in accordance with information stored in memory regarding the selected session.