Abstract: Methods and systems for facilitating user-agent interactions using augmented reality (AR) are disclosed. Method includes facilitating interaction between user and agent upon receiving request from user. Method includes receiving AR-based workflow including set of instructions from agent. Method includes receiving viewfinder frame from electronic device associated with user subsequent to initializing AR session in response to executing a first instruction from set of instructions. Method includes iteratively performing plurality of operations till each instruction from set of instructions is executed, plurality of operations includes analyzing viewfinder frame to determine subsequent instruction to be executed from set of instructions. Then, facilitate display of AR image frame. AR image frame is generated based on subsequent instruction. Further, determine execution status of the subsequent instruction by monitoring user while user executes the subsequent instruction.

Abstract: A method and an apparatus for provisioning optimized content to customers are disclosed. The method includes determining at least one attribute associated with a customer active on a web interface associated with an enterprise. A plurality of baseline contents and a plurality of content elements are accessed from a database and at least one baseline content and at least one content element are selected based on the at least one attribute associated with the customer. A customized advertisement is generated using the at least one baseline content and the at least one content element.

Abstract: A method and server system for facilitating customer engagement with an enterprise is disclosed. The server system receives a signal indicative of a request for registering a customer with an enterprise. In response to the receipt of the request, the server system generates an enterprise virtual customer identifier (EVCI), which is configured to map the customer uniquely to information related to a profile of the customer. The EVCI is transmitted to the customer on successful registration of the customer. The EVCI is stored in at least one digital wallet application installed in an electronic device associated with the customer. The stored EVCI in the digital wallet application is configured to facilitate at least one engagement with the enterprise over one or more messaging channels.

Abstract: Techniques are provided that generated interactive and dynamic multimedia objects (MMOs) with HIP capabilities which may be used in online advertising, brand engagement, online promotions, surveys, security, and user-defined security. Techniques combining interactive multimedia objects with HIP capabilities assist advertisers and websites by creating an effective impression of any multimedia object on a user as well as providing security for a website by providing a more natural user interaction and ease of use while maintaining security. A wide variety of workflows and features by which users engage with such multimedia objects are provided.

Abstract: A method and an apparatus for provisioning optimized content to customers are disclosed. The method includes determining at least one attribute associated with a customer active on a web interface associated with an enterprise. A plurality of baseline contents and a plurality of content elements are accessed from a database and at least one baseline content and at least one content element are selected based on the at least one attribute associated with the customer. A customized advertisement is generated using the at least one baseline content and the at least one content element.

Abstract: Embodiments of the invention provide techniques for increasing user engagement with video ads and content. The invention is not limited to video advertisements, but is applicable to any other content. Embodiments of the invention provide engagement formats that use interesting frames in a video or objects within video frames to increase user engagement in the video, one or more frames of the video, or any object within the video.

Abstract: Embodiments of the invention provide a method and apparatus (“system”) that overcome the above-mentioned problems among others and provide an innovative solution aimed at creating an interactive, dynamic and effective multi-media object with HIP capabilities which may be used in online advertising, security, and user-defined security. The system leverages the existing HIP CAPTCHA real estate to create multi-media objects that guarantee a captivated audience, especially in online advertising. Combining interactive multi-media objects with HIP capabilities helps to meet a very critical need faced by advertisers and websites today—creating an effective impression of any multi-media object on a user (a guaranteed eyeball). Embodiments of the current invention introduce a variety of formats that involve interacting with a multi-media object to provide a more natural user interaction and ease of use while maintaining security.

Abstract: Embodiments of the invention provide techniques for increasing user engagement with video ads and content. The invention is not limited to video advertisements, but is applicable to any other content. Embodiments of the invention provide engagement formats that use interesting frames in a video or objects within video frames to increase user engagement in the video, one or more frames of the video, or any object within the video.

Abstract: Embodiments of the invention provide a method and apparatus (“system”) that overcome the above-mentioned problems among others and provide an innovative solution aimed at creating an interactive, dynamic and effective multi-media object with HIP capabilities which may be used in online advertising, security, and user-defined security. The system leverages the existing HIP CAPTCHA real estate to create multi-media objects that guarantee a captivated audience, especially in online advertising. Combining interactive multi-media objects with HIP capabilities helps to meet a very critical need faced by advertisers and websites today—creating an effective impression of any multi-media object on a user (a guaranteed eyeball). Embodiments of the current invention introduce a variety of formats that involve interacting with a multi-media object to provide a more natural user interaction and ease of use while maintaining security.

Abstract: Embodiments of the invention provide techniques for increasing user engagement with video ads and content. The invention is not limited to video advertisements, but is applicable to any other content. Embodiments of the invention provide engagement formats that use interesting frames in a video or objects within video frames to increase user engagement in the video, one or more frames of the video, or any object within the video.

Abstract: A system and method provide digital online surveys and testing using interactive multi-media content with an option to enable and disable Human Interaction Proof (HIP) capabilities. The system uses random interactivity with multi-media content as HIP validation and subsequently make the user take a test or online survey. The system associates successful completion of tests to rewards. The rewards are awarded by publishers or stakeholders wanting to conduct the survey or test or by third party affiliates that are part of the exchange connecting the content provider and the advertiser wishing to conduct the test, with the option to enable and disable HIP capabilities. The system segments such tests and surveys across demographics. The system captures analytics as part of HIP along with testing and survey results. Such combined analytics have demographics as different dimensions. The system uses haptic technology for HIP and to complete the test or survey.

Abstract: Embodiments of the invention provide techniques for increasing user engagement with video ads and content. The invention is not limited to video advertisements, but is applicable to any other content. Embodiments of the invention provide engagement formats that use interesting frames in a video or objects within video frames to increase user engagement in the video, one or more frames of the video, or any object within the video.

Abstract: A system and method provide digital online surveys and testing using interactive multi-media content with an option to enable and disable Human Interaction Proof (HIP) capabilities. The system may use random interactivity with multi-media content as HIP validation and subsequently make the user take a test or online survey. The system may associate successful completion of tests to rewards, awarded by publishers or stakeholders wanting to conduct surveys or tests or by third party affiliates that are part of the exchange connecting the content provider and the advertiser wishing to conduct the test, with the option to enable and disable HIP capabilities. The system may segment such tests and surveys across demographics. The system may capture analytics as part of HIP along with testing and survey results. Combined analytics may have demographics as different dimensions. The system may use haptic technology for HIP and to complete the test or survey.

Abstract: Embodiments of the invention provide a method and apparatus (“system”) that overcome the above-mentioned problems among others and provide an innovative solution aimed at creating an interactive, dynamic and effective multi-media object with HIP capabilities which may be used in online advertising, security, and user-defined security. The system leverages the existing HIP CAPTCHA real estate to create multi-media objects that guarantee a captivated audience, especially in online advertising. Combining interactive multi-media objects with HIP capabilities helps to meet a very critical need faced by advertisers and websites today—creating an effective impression of any multi-media object on a user (a guaranteed eyeball). Embodiments of the current invention introduce a variety of formats that involve interacting with a multi-media object to provide a more natural user interaction and ease of use while maintaining security.

Abstract: Techniques are provided that generated interactive and dynamic multimedia objects (MMOs) with HIP capabilities which may be used in online advertising, brand engagement, online promotions, surveys, security, and user-defined security. Techniques combining interactive multimedia objects with HIP capabilities assist advertisers and websites by creating an effective impression of any multimedia object on a user as well as providing security for a website by providing a more natural user interaction and ease of use while maintaining security. A wide variety of workflows and features by which users engage with such multimedia objects are provided.