Abstract: Method and System for Extraction of Event Data from User Devices A method and system is provided for extraction of event data from user devices (216). The system (104) comprises a data identification component (210) configured to identify a metadata from a pre-existing location on the user device associated with predefined event types. The metadata is stored in the pre-existing location on occurrence of an event on the device and a change in a state of the event. The system further comprises a data extraction component (212) configured to extract the metadata from the pre-existing location. The data extraction component (212) generates event data based on the metadata. The system comprises a data transfer component (214) configured to detect a network (106) and on detection of the network (106) transfer the extracted event data to a backend server (102) over the network (106).

Abstract: Method and System for Extraction of Event Data from User Devices A method and system is provided for extraction of event data from user devices (216). The system (104) comprises a data identification component (210) configured to identify a metadata from a pre-existing location on the user device associated with predefined event types. The metadata is stored in the pre-existing location on occurrence of an event on the device and a change in a state of the event. The system further comprises a data extraction component (212) configured to extract the metadata from the pre-existing location. The data extraction component (212) generates event data based on the metadata. The system comprises a data transfer component (214) configured to detect a network (106) and on detection of the network (106) transfer the extracted event data to a backend server (102) over the network (106).

Abstract: Novel tools and techniques that offer more robust solutions for application service management. Some such solutions provide a service management framework for managing a software application. In some cases, the framework can include multiple tools to detect and/or remedy application problems at a variety of different levels. In another aspect, some solutions can define multiple application lifecycle phases, ranging from minor impairment to catastrophic failure. For each of such phases, the service management framework can define one or more diagnostic criteria and/or one or more corrective actions that can be taken to remedy a suboptimal condition of the application.

Abstract: Novel tools and techniques that offer more robust solutions for application service management. Some such solutions provide a service management framework for managing a software application. In some cases, the framework can include multiple tools to detect and/or remedy application problems at a variety of different levels. In another aspect, some solutions can define multiple application lifecycle phases, ranging from minor impairment to catastrophic failure. For each of such phases, the service management framework can define one or more diagnostic criteria and/or one or more corrective actions that can be taken to remedy a suboptimal condition of the application.