Patents by Inventor Manu Mukerji
Manu Mukerji has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 11979273Abstract: In one example, a server system interfaces with a plurality of remotely-situated client entities to provide data communications services. The system uses processing circuitry to access an archive of voice data indicative of transcribed audio conversations between a client station and another station participating via the data communications services. Archived voice data includes keywords associated with at least one intent or at least one topic of the transcribed audio conversations. The system identifies keywords and/or identified contexts in a message (e.g., text-based message) received by a text-based virtual assistant, and correlates the text-based message with at least one intent or at least one topic by matching keywords from the archive of digital voice data with the identified keywords from the text-based message. The system may automatically configure the virtual assistant associated with the remotely-situated client entity to address the received text-based message, based on the correlation.Type: GrantFiled: May 27, 2021Date of Patent: May 7, 2024Assignee: 8x8, Inc.Inventors: Bryan R. Martin, Matt Taylor, Manu Mukerji
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Publication number: 20240146845Abstract: Exemplary aspects involve a data-communications apparatus or system communicate over a broadband network with a plurality of remotely-located data-communications circuits respectively associated with a plurality of remotely-situated client entities. The system includes data-communications platform (e.g., UC-CC) that processes incoming data-communication interactions including different types of digitally-represented communications among which are incoming call, and that is integrated with a memory circuit including a database of information sets. Each of the information sets includes experience data corresponding to past incoming data-communication interactions processed by the platform, and with aggregated and organized data based on data collected in previous incoming interactions.Type: ApplicationFiled: January 3, 2024Publication date: May 2, 2024Inventors: Bryan R. Martin, Matt Taylor, Manu Mukerji
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Patent number: 11889026Abstract: Exemplary aspects involve a data-communications apparatus or system communicate over a broadband network with a plurality of remotely-located data-communications circuits respectively associated with a plurality of remotely-situated client entities. The system includes data-communications platform (e.g., UC-CC) that processes incoming data-communication interactions including different types of digitally-represented communications among which are incoming call, and that is integrated with a memory circuit including a database of information sets. Each of the information sets includes experience data corresponding to past incoming data-communication interactions processed by the platform, and with aggregated and organized data based on data collected in previous incoming interactions.Type: GrantFiled: August 18, 2022Date of Patent: January 30, 2024Assignee: 8x8, Inc.Inventors: Bryan R. Martin, Matt Taylor, Manu Mukerji
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Patent number: 11792300Abstract: Certain aspects of the disclosure are directed to context aggregation in a data communications network. According to a specific example, process user-data communications between a client station and another station participating in data communications via the data communications services can be processed, where the client station is associated with one of a plurality of client entities configured and arranged to interface with a data communications server providing data communications services. Context information can be aggregated for each respective user-data communication between the client station and the participating station, where the context information corresponds to at least one communications-specific characteristic associated with the user-data communications.Type: GrantFiled: June 21, 2022Date of Patent: October 17, 2023Assignee: 8x8, Inc.Inventors: Ali Arsanjani, Bryan R. Martin, Manu Mukerji, Venkat Nagaswamy, Marshall Lincoln
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Patent number: 11790178Abstract: Certain aspects of the disclosure are directed to context aggregation in a data communications network. According to a specific example, user-data communications between a client-specific endpoint device and the other participating endpoint device during a first time period can be retrieved from a plurality of interconnected data communications systems. The client station can be configured and arranged to interface with a data communications server providing data communications services on a subscription basis. Context information for each respective user-data communication between the client station and the participating station during the first time period can be aggregated, such that subsequent user-data communications received from the participating station and intended for the client entity, can be routed based on the aggregated context information.Type: GrantFiled: March 16, 2021Date of Patent: October 17, 2023Assignee: 8x8, Inc.Inventors: Ali Arsanjani, Bryan R. Martin, Manu Mukerji, Venkat Nagaswamy, Marshall Lincoln
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Patent number: 11778093Abstract: Apparatuses and methods concerning providing a data-communications virtual assistant are disclosed. As an example, one apparatus includes a data-communications server. The data-communications server is configured to process user-data-communications between a client station and another station participating in data-communications via the data-communications services where the client station is associated with one client entity. The server is also configured to identify a context for each respective user-data-communication between the client station and the participating station, where the context data corresponds to at least one communications-specific characteristic associated with the user-data-communications, and to retrieve structured and unstructured data relating to previous data-communications provided by the data-communications server.Type: GrantFiled: September 6, 2022Date of Patent: October 3, 2023Assignee: 8x8, Inc.Inventors: Justin Driemeyer, Manu Mukerji, Vijai Gandikota, Soumyadeb Mitra, Solomon Fung, Arunim Samat, Zhishen Liu
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Patent number: 11700332Abstract: Apparatuses and methods concerning providing a data-communications contact center virtual agent are disclosed. As an example, user-data-communications between client and participant stations are facilitated as follows, which may be implemented using a data communications server and associated communications circuitry. Service request data is received from users at a participant stations, and context information is identified for user-data-communications between a client station and the participant stations based on the service request data at least one communications-specific characteristic associated with the user-data-communications. The identified context information is aggregated for the client station and used for choosing a data routing option routing data with each user at the participant stations, based on the service request data and the aggregated context information.Type: GrantFiled: December 6, 2021Date of Patent: July 11, 2023Assignee: 8x8, Inc.Inventors: Arunim Samat, Vijai Gandikota, Manu Mukerji, Zhishen Liu
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Patent number: 11683226Abstract: Certain aspects of the disclosure are directed to context aggregation in a data communications network. According to a specific example, user-data communications between a client-specific endpoint device and the other participating endpoint device during a first time period can be retrieved from a plurality of interconnected data communications systems. The client station can be configured and arranged to interface with a data communications server providing data communications services on a subscription basis. Context information for each respective user-data communication between the client station and the participating station during the first time period can be aggregated, and operational statistics from network circuitry providing the user-data communications between the client station and the participating station can be retrieved.Type: GrantFiled: May 24, 2021Date of Patent: June 20, 2023Assignee: 8x8, Inc.Inventors: Ali Arsanjani, Bryan R. Martin, Manu Mukerji, Venkat Nagaswamy, Marshall Lincoln
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Patent number: 11622043Abstract: Apparatuses and methods concerning providing a data-communications virtual assistant are disclosed. As an example, one apparatus includes a data-communications server. The data communications server is configured to process user-data-communication between a client station and another client station participating in data-communications via the data-communications server, where each client station is associated with one client entity. The server is also configured to identify a context for each user-data-communication between the client station and the other client station, where the context corresponds to at least one communications-specific characteristic associated with the user-data-communication. The server is further configured to apply call routing based on the identified context.Type: GrantFiled: March 18, 2020Date of Patent: April 4, 2023Assignee: 8x8, Inc.Inventors: Arunim Samat, Soumyadeb Mitra, Vijai Gandikota, Manu Mukerji, Solomon Fung
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Patent number: 11575755Abstract: Certain aspects of the disclosure are directed to providing aggregated context information in a data communications network. According to a specific example, a data communications server can operate to provide user-data communications sessions each involving a client-specific endpoint device and another participating endpoint device, where the client-specific endpoint device is associated with a client-entity among a plurality of remotely-situated client entities. User-data communications between the client-specific endpoint device and the other participating endpoint device can be retrieved from a plurality of disparate interconnected data communications systems, where the data communications systems each provide at least one data communications service to the client entity on a subscription basis.Type: GrantFiled: December 12, 2018Date of Patent: February 7, 2023Assignee: 8x8, Inc.Inventors: Ali Arsanjani, Bryan R. Martin, Manu Mukerji, Venkat Nagaswamy, Marshall Lincoln
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Patent number: 11551005Abstract: Certain aspects of the disclosure are directed to context aggregation in a data communications network. According to a specific example, user-data communications between a client-specific endpoint device and the other participating endpoint device during a first time period can be retrieved from a plurality of interconnected data communications systems. The client entity can be configured and arranged to interface with a data communications server providing data communications services on a subscription basis. A context can be determined for each respective user-data communication between the endpoint devices during the first time period.Type: GrantFiled: December 12, 2018Date of Patent: January 10, 2023Assignee: 8x8, Inc.Inventors: Ali Arsanjani, Bryan R. Martin, Manu Mukerji, Venkat Nagaswamy, Marshall Lincoln
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Patent number: 11539541Abstract: Apparatuses and methods concerning providing data-communications room recommendations are disclosed. As an example, one apparatus includes a data-communications server. The data-communications server is configured to provide user-data-communications sessions. The server is also configured to retrieve data-communications messages, which may arise from a plurality of disparate interconnected data-communications systems, and batch the data communications messages for a particular data-communications room together to create a room document. Responding to receipt of a request from a particular user, the server identifies a particular data-communications room for a particular inquiry.Type: GrantFiled: March 18, 2020Date of Patent: December 27, 2022Assignee: 8x8, Inc.Inventors: Justin Driemeyer, Manu Mukerji, Vijai Gandikota, Soumyadeb Mitra, Solomon Fung
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Publication number: 20220407962Abstract: Exemplary aspects involve a data-communications apparatus or system communicate over a broadband network with a plurality of remotely-located data-communications circuits respectively associated with a plurality of remotely-situated client entities. The system includes data-communications platform (e.g., UC-CC) that processes incoming data-communication interactions including different types of digitally-represented communications among which are incoming call, and that is integrated with a memory circuit including a database of information sets. Each of the information sets includes experience data corresponding to past incoming data-communication interactions processed by the platform, and with aggregated and organized data based on data collected in previous incoming interactions.Type: ApplicationFiled: August 18, 2022Publication date: December 22, 2022Inventors: Bryan R. Martin, Matt Taylor, Manu Mukerji
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Patent number: 11445063Abstract: Apparatuses and methods concerning providing a data-communications virtual assistant are disclosed. As an example, one apparatus includes a data-communications server. The data-communications server is configured to process user-data-communications between a client station and another station participating in data-communications via the data-communications services where the client station is associated with one client entity. The server is also configured to identify a context for each respective user-data-communication between the client station and the participating station, where the context data corresponds to at least one communications-specific characteristic associated with the user-data-communications, and to retrieve structured and unstructured data relating to previous data-communications provided by the data-communications server.Type: GrantFiled: March 18, 2020Date of Patent: September 13, 2022Assignee: 8x8, Inc.Inventors: Justin Driemeyer, Manu Mukerji, Vijai Gandikota, Soumyadeb Mitra, Solomon Fung, Arunim Samat, Zhishen Liu
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Patent number: 11425252Abstract: Exemplary aspects involve a data-communications apparatus or system communicate over a broadband network with a plurality of remotely-located data-communications circuits respectively associated with a plurality of remotely-situated client entities. The system includes a unified-communications and call center (UC-CC) platform that processes incoming data-communication interactions including different types of digitally-represented communications among which are incoming call, and that is integrated with a memory circuit including a database of information sets. Each of the information sets includes experience data corresponding to past incoming data-communication interactions processed by the platform, and with aggregated and organized data based on data collected in previous incoming interactions.Type: GrantFiled: July 21, 2021Date of Patent: August 23, 2022Assignee: 8x8, Inc.Inventors: Bryan R. Martin, Matt Taylor, Manu Mukerji
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Patent number: 11368551Abstract: Certain aspects of the disclosure are directed to context aggregation in a data communications network. According to a specific example, process user-data communications between a client station and another station participating in data communications via the data communications services can be processed, where the client station is associated with one of a plurality of client entities configured and arranged to interface with a data communications server providing data communications services. Context information can be aggregated for each respective user-data communication between the client station and the participating station, where the context information corresponds to at least one communications-specific characteristic associated with the user-data communications.Type: GrantFiled: June 22, 2021Date of Patent: June 21, 2022Assignee: 8x8, Inc.Inventors: Ali Arsanjani, Bryan R. Martin, Manu Mukerji, Venkat Nagaswamy, Marshall Lincoln
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Patent number: 11196866Abstract: Apparatuses and methods concerning providing a data-communications contact center virtual agent are disclosed. As an example, user-data-communications between client and participant stations are facilitated as follows, which may be implemented using a data communications server and associated communications circuitry. Service request data is received from users at a participant stations, and context information is identified for user-data-communications between a client station and the participant stations based on the service request data at least one communications-specific characteristic associated with the user-data-communications. The identified context information is aggregated for the client station and used for choosing a data routing option routing data with each user at the participant stations, based on the service request data and the aggregated context information.Type: GrantFiled: March 18, 2020Date of Patent: December 7, 2021Assignee: 8x8, Inc.Inventors: Arunim Samat, Vijai Gandikota, Manu Mukerji, Zhishen Liu
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Patent number: 11070640Abstract: Certain aspects of the disclosure are directed to providing aggregated context information in a data communications network. According to a specific example, a data communications server can operate to provide user-data communications sessions each involving a client-specific endpoint device and another participating endpoint device, where the client-specific endpoint device is associated with a client-entity among a plurality of remotely-situated client entities. User-data communications between the client-specific endpoint device and the other participating endpoint device can be retrieved from a plurality of disparate interconnected data communications systems, where the data communications systems each provide at least one data communications service to the client entity on a subscription basis.Type: GrantFiled: December 28, 2018Date of Patent: July 20, 2021Assignee: 8x8, Inc.Inventors: Ali Arsanjani, Bryan R. Martin, Manu Mukerji, Venkat Nagaswamy, Marshall Lincoln
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Patent number: 11044338Abstract: Certain aspects of the disclosure are directed to context aggregation in a data communications network. According to a specific example, process user-data communications between a client station and another station participating in data communications via the data communications services can be processed, where the client station is associated with one of a plurality of client entities configured and arranged to interface with a data communications server providing data communications services. Context information can be aggregated for each respective user-data communication between the client station and the participating station, where the context information corresponds to at least one communications-specific characteristic associated with the user-data communications.Type: GrantFiled: December 28, 2018Date of Patent: June 22, 2021Assignee: 8x8, Inc.Inventors: Ali Arsanjani, Bryan R. Martin, Manu Mukerji, Venkat Nagaswamy, Marshall Lincoln
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Patent number: 11025488Abstract: Certain aspects of the disclosure are directed to context aggregation in a data communications network. According to a specific example, user-data communications between a client-specific endpoint device and the other participating endpoint device during a first time period can be retrieved from a plurality of interconnected data communications systems. The client station can be configured and arranged to interface with a data communications server providing data communications services on a subscription basis. Context information for each respective user-data communication between the client station and the participating station during the first time period can be aggregated, and operational statistics from network circuitry providing the user-data communications between the client station and the participating station can be retrieved.Type: GrantFiled: December 28, 2018Date of Patent: June 1, 2021Assignee: 8x8, Inc.Inventors: Ali Arsanjani, Bryan R. Martin, Manu Mukerji, Venkat Nagaswamy, Marshall Lincoln