Abstract: A machine implemented method and system, including: receiving at a near real-time processor module, one or more tenant-specific business objects from a message handler module; receiving at the near real-time processor module, contextual data related to the received one or more tenant-specific business objects from a platform analytics module; forming at the near real-time processor module, one or more events by applying one or more pre-defined analytic models to the received contextual data and the received one or more tenant-specific business objects; receiving at a message publisher module, one or more events from the near real-time processor module; and transmitting the received one or more events to one or more subscribers for the one or more events.

Abstract: A machine implemented method and system, including: receiving at a near real-time processor module, one or more tenant-specific business objects from a message handler module; receiving at the near real-time processor module, contextual data related to the received one or more tenant-specific business objects from a platform analytics module; forming at the near real-time processor module, one or more events by applying one or more pre-defined analytic models to the received contextual data and the received one or more tenant-specific business objects; receiving at a message publisher module, one or more events from the near real-time processor module; and transmitting the received one or more events to one or more subscribers for the one or more events.

Abstract: Provided are systems and methods for mapping customer feedback to one or more processes. In one example, the method may include receiving text content that includes feedback, mapping, via execution of a mapping algorithm, the text content to a plurality of processes based on a synonym graph, generating mapping values for the plurality of processes, where a mapping value for a process is generated based on distance within the synonym graph of a mapping between a word in the text content and a word identifying the process, and determining a process among the plurality of processes that is most correlated to the feedback based on the generated mapping values.

Abstract: A machine implemented method and system, including: receiving at a near real-time processor module, one or more tenant-specific business objects from a message handler module; receiving at the near real-time processor module, contextual data related to the received one or more tenant-specific business objects from a platform analytics module; forming at the near real-time processor module, one or more events by applying one or more pre-defined analytic models to the received contextual data and the received one or more tenant-specific business objects; receiving at a message publisher module, one or more events from the near real-time processor module; and transmitting the received one or more events to one or more subscribers for the one or more events.

Abstract: A machine implemented method and system, including: receiving at a near real-time processor module, one or more tenant-specific business objects from a message handler module; receiving at the near real-time processor module, contextual data related to the received one or more tenant-specific business objects from a platform analytics module; forming at the near real-time processor module, one or more events by applying one or more pre-defined analytic models to the received contextual data and the received one or more tenant-specific business objects; receiving at a message publisher module, one or more events from the near real-time processor module; and transmitting the received one or more events to one or more subscribers for the one or more events.

Abstract: Provided are systems and methods for mapping customer feedback to one or more processes. In one example, the method may include receiving text content that includes feedback, mapping, via execution of a mapping algorithm, the text content to a plurality of processes based on a synonym graph, generating mapping values for the plurality of processes, where a mapping value for a process is generated based on distance within the synonym graph of a mapping between a word in the text content and a word identifying the process, an determining a process among the plurality of processes that is most correlated to the feedback based on the generated mapping values.

Abstract: A machine implemented method and system, including: receiving at a near real-time processor module, one or more tenant-specific business objects from a message handler module; receiving at the near real-time processor module, contextual data related to the received one or more tenant-specific business objects from a platform analytics module; forming at the near real-time processor module, one or more events by applying one or more pre-defined analytic models to the received contextual data and the received one or more tenant-specific business objects; receiving at a message publisher module, one or more events from the near real-time processor module; and transmitting the received one or more events to one or more subscribers for the one or more events.

Abstract: A method, non-transitory computer readable medium, and apparatus that identifies and provides notification about web content associated with an organization includes identifying one or more sets of web content which contains one or more organization keywords. At least a portion of each of the identified one or more sets of web content is extracted. One or more business units within each of one or more organizations and one or more business words for each of the one or more business units are obtained. One or more of the business words are associated with one or more of the extracted portions of the one or more sets of web content. Each of the extracted portions of the one or more sets of web content are provided to a designated recipient computing device based on the association of the one or more business words with the one or more of the extracted portions of the one or more sets of web content.