Patents by Inventor Marc A. Hayes

Marc A. Hayes has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20240357036
    Abstract: A redirection and messaging system receives telephony information identifying a caller and call context from a telephony system. The system selects one of a plurality of messaging operators based on the call context, optionally sends an introductory message to the caller via a messaging service, and generates a message interface for the selected message operator. The message interface includes the caller and call context and any messages sent between the caller and the selected message operator, with an input interface allowing the selected message operator to input and send messages to the caller.
    Type: Application
    Filed: July 1, 2024
    Publication date: October 24, 2024
    Applicant: LIVEPERSON, INC.
    Inventors: Marc Hayes, Matt Fanning
  • Patent number: 12063327
    Abstract: A redirection and messaging system receives telephony information identifying a caller and call context from a telephony system. The system selects one of a plurality of messaging operators based on the call context, optionally sends an introductory message to the caller via a messaging service, and generates a message interface for the selected message operator. The message interface includes the caller and call context and any messages sent between the caller and the selected message operator, with an input interface allowing the selected message operator to input and send messages to the caller.
    Type: Grant
    Filed: May 12, 2023
    Date of Patent: August 13, 2024
    Assignee: LIVEPERSON, INC.
    Inventors: Marc Hayes, Matt Fanning
  • Publication number: 20230412733
    Abstract: A redirection and messaging system receives telephony information identifying a caller and call context from a telephony system. The system selects one of a plurality of messaging operators based on the call context, optionally sends an introductory message to the caller via a messaging service, and generates a message interface for the selected message operator. The message interface includes the caller and call context and any messages sent between the caller and the selected message operator, with an input interface allowing the selected message operator to input and send messages to the caller.
    Type: Application
    Filed: May 12, 2023
    Publication date: December 21, 2023
    Applicant: LIVEPERSON, INC.
    Inventors: Marc Hayes, Matt Fanning
  • Patent number: 11689661
    Abstract: A redirection and messaging system receives telephony information identifying a caller and call context from a telephony system. The system selects one of a plurality of messaging operators based on the call context, optionally sends an introductory message to the caller via a messaging service, and generates a message interface for the selected message operator. The message interface includes the caller and call context and any messages sent between the caller and the selected message operator, with an input interface allowing the selected message operator to input and send messages to the caller.
    Type: Grant
    Filed: July 21, 2022
    Date of Patent: June 27, 2023
    Assignee: LIVEPERSON, INC.
    Inventors: Marc Hayes, Matt Fanning
  • Publication number: 20230070860
    Abstract: A redirection and messaging system receives telephony information identifying a caller and call context from a telephony system. The system selects one of a plurality of messaging operators based on the call context, optionally sends an introductory message to the caller via a messaging service, and generates a message interface for the selected message operator. The message interface includes the caller and call context and any messages sent between the caller and the selected message operator, with an input interface allowing the selected message operator to input and send messages to the caller.
    Type: Application
    Filed: July 21, 2022
    Publication date: March 9, 2023
    Applicant: LIVEPERSON, INC.
    Inventors: Marc Hayes, Matt Fanning
  • Patent number: 11431849
    Abstract: A redirection and messaging system receives telephony information identifying a caller and call context from a telephony system. The system selects one of a plurality of messaging operators based on the call context, optionally sends an introductory message to the caller via a messaging service, and generates a message interface for the selected message operator. The message interface includes the caller and call context and any messages sent between the caller and the selected message operator, with an input interface allowing the selected message operator to input and send messages to the caller.
    Type: Grant
    Filed: September 8, 2021
    Date of Patent: August 30, 2022
    Assignee: LIVEPERSON, INC.
    Inventors: Marc Hayes, Matt Fanning
  • Publication number: 20220141336
    Abstract: A redirection and messaging system receives telephony information identifying a caller and call context from a telephony system. The system selects one of a plurality of messaging operators based on the call context, optionally sends an introductory message to the caller via a messaging service, and generates a message interface for the selected message operator. The message interface includes the caller and call context and any messages sent between the caller and the selected message operator, with an input interface allowing the selected message operator to input and send messages to the caller.
    Type: Application
    Filed: September 8, 2021
    Publication date: May 5, 2022
    Applicant: LIVEPERSON, INC.
    Inventors: Marc Hayes, Matt Fanning
  • Patent number: 11146683
    Abstract: A redirection and messaging system receives telephony information identifying a caller and call context from a telephony system. The system selects one of a plurality of messaging operators based on the call context, optionally sends an introductory message to the caller via a messaging service, and generates a message interface for the selected message operator. The message interface includes the caller and call context and any messages sent between the caller and the selected message operator, with an input interface allowing the selected message operator to input and send messages to the caller.
    Type: Grant
    Filed: October 21, 2020
    Date of Patent: October 12, 2021
    Assignee: LIVEPERSON, INC.
    Inventors: Marc Hayes, Matt Fanning
  • Publication number: 20210044700
    Abstract: A redirection and messaging system receives telephony information identifying a caller and call context from a telephony system. The system selects one of a plurality of messaging operators based on the call context, optionally sends an introductory message to the caller via a messaging service, and generates a message interface for the selected message operator. The message interface includes the caller and call context and any messages sent between the caller and the selected message operator, with an input interface allowing the selected message operator to input and send messages to the caller.
    Type: Application
    Filed: October 21, 2020
    Publication date: February 11, 2021
    Applicant: LIVEPERSON, INC.
    Inventors: Marc Hayes, Matt Fanning
  • Patent number: 10893145
    Abstract: A redirection and messaging system receives telephony information identifying a caller and call context from a telephony system. The system selects one of a plurality of messaging operators based on the call context, optionally sends an introductory message to the caller via a messaging service, and generates a message interface for the selected message operator. The message interface includes the caller and call context and any messages sent between the caller and the selected message operator, with an input interface allowing the selected message operator to input and send messages to the caller.
    Type: Grant
    Filed: March 31, 2020
    Date of Patent: January 12, 2021
    Assignee: LIVEPERSON, INC.
    Inventors: Marc Hayes, Matt Fanning
  • Publication number: 20200296211
    Abstract: A redirection and messaging system receives telephony information identifying a caller and call context from a telephony system. The system selects one of a plurality of messaging operators based on the call context, optionally sends an introductory message to the caller via a messaging service, and generates a message interface for the selected message operator. The message interface includes the caller and call context and any messages sent between the caller and the selected message operator, with an input interface allowing the selected message operator to input and send messages to the caller.
    Type: Application
    Filed: March 31, 2020
    Publication date: September 17, 2020
    Applicant: LIVEPERSON, INC.
    Inventors: Marc Hayes, Matt Fanning
  • Publication number: 20200195780
    Abstract: A redirection and messaging system receives telephony information identifying a caller and call context from a telephony system. The system selects one of a plurality of messaging operators based on the call context, optionally sends an introductory message to the caller via a messaging service, and generates a message interface for the selected message operator. The message interface includes the caller and call context and any messages sent between the caller and the selected message operator, with an input interface allowing the selected message operator to input and send messages to the caller.
    Type: Application
    Filed: December 16, 2019
    Publication date: June 18, 2020
    Applicant: LIVEPERSON, INC.
    Inventors: Marc Hayes, Matt Fanning
  • Patent number: 10686938
    Abstract: A redirection and messaging system receives telephony information identifying a caller and call context from a telephony system. The system selects one of a plurality of messaging operators based on the call context, optionally sends an introductory message to the caller via a messaging service, and generates a message interface for the selected message operator. The message interface includes the caller and call context and any messages sent between the caller and the selected message operator, with an input interface allowing the selected message operator to input and send messages to the caller.
    Type: Grant
    Filed: December 16, 2019
    Date of Patent: June 16, 2020
    Assignee: LIVEPERSON, INC.
    Inventors: Marc Hayes, Matt Fanning
  • Patent number: 10076856
    Abstract: A method of forming a decorative article comprising placing a decorative cover sheet comprising an untextured skin layer, a cushion foam layer and an adhesive layer in a mold space between a front mold half and a rear mold half, placing a substrate on the rear mold half, heating a textured front mold surface and the skin layer with a first heater arrangement between the front mold half and the cover sheet, heating the cover sheet and the substrate with a second heater arrangement between the cover sheet and the rear mold half, forming the skin layer of the decorative cover sheet into contact with the textured front mold surface, forming into the skin layer a textured surface from the textured front mold surface, pressing the substrate against the adhesive layer of the decorative cover sheet, and bonding the cover sheet to the substrate with the adhesive layer.
    Type: Grant
    Filed: June 15, 2015
    Date of Patent: September 18, 2018
    Assignee: International Automotive Components Group North America, Inc.
    Inventors: Marc A. Hayes, Randy S. Reed
  • Publication number: 20160361837
    Abstract: A method of forming a decorative article comprising placing a decorative cover sheet comprising an untextured skin layer, a cushion foam layer and an adhesive layer in a mold space between a front mold half and a rear mold half, placing a substrate on the rear mold half, heating a textured front mold surface and the skin layer with a first heater arrangement between the front mold half and the cover sheet, heating the cover sheet and the substrate with a second heater arrangement between the cover sheet and the rear mold half, forming the skin layer of the decorative cover sheet into contact with the textured front mold surface, forming into the skin layer a textured surface from the textured front mold surface, pressing the substrate against the adhesive layer of the decorative cover sheet, and bonding the cover sheet to the substrate with the adhesive layer.
    Type: Application
    Filed: June 15, 2015
    Publication date: December 15, 2016
    Inventors: Marc A. HAYES, Randy S. REED
  • Publication number: 20150064395
    Abstract: A fiber mat comprising a first fiber layer, the first fiber layer formed by combining 45-55% by weight of synthetic polymer fibers; 35-45% by weight of natural fibers; and 5-15% by weight of carbon fibers, as well as a formed article comprising a molded substrate formed from a fiber mat, the fiber mat comprising a first fiber layer formed by combining 45-55% by weight of synthetic polymer fibers; 35-45% by weight of natural fibers; and 5-15% by weight of carbon fibers.
    Type: Application
    Filed: August 15, 2014
    Publication date: March 5, 2015
    Inventor: Marc A. HAYES
  • Patent number: 8092733
    Abstract: A method of manufacturing decorative plastic composites having a decorative layer, a backing layer and a clear outer layer which provides exceptional “depth of image” is disclosed. Decorative or protective appliqués' having a wide range of decorative patterns may be formed by injection molding a backing layer behind and a clear outer layer on the top surface of a relatively thin foil, film, fabric, veneer or sheet of paper.
    Type: Grant
    Filed: September 21, 2009
    Date of Patent: January 10, 2012
    Assignee: International Automotive Components Group North America, Inc.
    Inventors: Marc A. Hayes, Mark K. Neitzke
  • Patent number: 8083979
    Abstract: A method of manufacturing decorative plastic composites having a decorative layer, a backing layer and a clear outer layer which provides exceptional “depth of image” is disclosed. Decorative or protective appliqués' having a wide range of decorative patterns may be formed by injection molding a backing layer behind and a clear outer layer on the top surface of a decorative layer, the decorative layer comprising a relatively thin metal foil, film, fabric, veneer or sheet of paper having a digital image from an inkjet printer deposited on a front surface thereof. In one exemplary embodiment, the appearance of a wood veneer may be modified by digitally printing a burl pattern over the wood grain surface of the veneer prior to injection molding.
    Type: Grant
    Filed: September 21, 2009
    Date of Patent: December 27, 2011
    Assignee: International Automotive Components Group North America, Inc.
    Inventors: Marc A. Hayes, Mark K. Neitzke, Michael W. Cass
  • Publication number: 20110272851
    Abstract: A method of manufacturing decorative plastic composites having a decorative layer, a backing layer and a clear outer layer which provides exceptional “depth of image” is disclosed. Decorative or protective appliqués' having a wide range of decorative patterns may be formed by injection molding a backing layer behind and a clear outer layer on the top surface of a thin foil, film, fabric or veneer. A method is also disclosed for coating the exposed surface of the decorative layer between injection of the backing and outer layers to impart a desired visual effect or repair the surface. Use of multiple layers of decorative film, clear plastic and colored/opaque plastic is also disclosed to provide distinguishing visual effects.
    Type: Application
    Filed: July 19, 2011
    Publication date: November 10, 2011
    Applicant: International Automotive Components Group North America, Inc.
    Inventors: Marc A. HAYES, Mark K. NEITZKE, Michael W. CASS
  • Patent number: 7981342
    Abstract: A method of manufacturing decorative plastic composites having a decorative layer, a backing layer and a clear outer layer which provides exceptional “depth of image” is disclosed. Decorative or protective appliqués' having a wide range of decorative patterns may be formed by injection molding a backing layer behind and a clear outer layer on the top surface of a thin foil, film, fabric or veneer. A method is also disclosed for coating the exposed surface of the decorative layer between injection of the backing and outer layers to impart a desired visual effect or repair the surface. Use of multiple layers of decorative film, clear plastic and colored/opaque plastic is also disclosed to provide distinguishing visual effects.
    Type: Grant
    Filed: January 12, 2009
    Date of Patent: July 19, 2011
    Assignee: International Automotive Components Group North America, Inc.
    Inventors: Marc A. Hayes, Mark K. Neitzke, Michael W. Cass