Abstract: A Dissatisfaction Alert and Management System and process for monitoring, Alerting and managing in real time negative Customer Experience's in retail and retail service environments. A system which Alerts clients in real time to poorly scoring pre-defined performance parameters flagged as important to a positive Customer Experience and Satisfaction with the pre defined programmatic preferred resolution strategy via e-mail. The system may be deployed singularly or throughout the enterprise and comprises an in situ Point of Experience (POE) appliance (referred to as a user process), a set of remote system processes existing with appropriate framework established to facilitate the real-time distribution of queries to one or more user processes independently and allow for the collection and analysis of their responses in real-time.