Abstract: A videoconference access facility is described that allows people to obtain services and engage in financial transactions via a face-to-face video conference with a remote moderator. Because the remote moderator is there to receive verbal instructions and provide verbal support, the facility allows people to engage in complex transactions even if they are unable to read or write. The facility can be equipped with numerous types of devices that allow the moderator to view and receive information from documents, financial instruments, identification cards, and smart cards; as a result, the facility can provide financial transactions without the support of a bank. The facility may be used as part of a greater telecommunication network to deliver such services.