Abstract: A fault resolution system includes a fault triage system, a fault resolutions database, and a user device. The fault triage system generates rankings for a plurality of faults detected in a building system and prioritizes the detected faults according to the rankings. The fault resolutions database stores one or more potential resolutions for each of the detected faults and a success rate for each of the potential resolutions. The user device receives the prioritized faults, the potential resolutions, and the success rates from the fault triage system and provides resolution feedback to the fault triage system indicating whether the potential resolutions were successful in resolving the detected faults. The fault triage system uses the resolution feedback to update the success rates stored in the fault resolutions database.

Abstract: A system and method for authenticating records. Certification information may be encoded in graphical form. This graphical form, or design, may be referred to as an “Indicia.” The record at issue may be printed out by a computer or stored electronically and bear on it an indicia that relates to the authenticity of the document. The indicia (and record) may then be scanned and interpreted by the computer to authenticate the record.

Abstract: A system and method for authenticating records. Certification information may be encoded in graphical form. This graphical form, or design, may be referred to as an “Indicia.” The record at issue may be printed out by a computer or stored electronically and bear on it an indicia that relates to the authenticity of the document. The indicia (and record) may then be scanned and interpreted by the computer to authenticate the record.