Patents by Inventor Marc Verschoor

Marc Verschoor has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for managing customer feedback
    Patent number: 10311450
    Abstract: In a method for managing customer feedback, the method includes: receiving, by a processor, an answer to a survey question, wherein the answer to the survey question is associated with a customer; transmitting, by the processor, a notification to a first electronic device, in response to the answer to the survey question having a value less than a threshold value; receiving, by the processor, a reply communication via a first communication medium from the first electronic device, wherein the reply communication comprises an instruction to contact the customer; and initiating a connection, by the processor, between the first electronic device and a second electronic device associated with the customer in a second communication medium different from the first communication medium in response to the receiving of the reply communication.
    Type: Grant
    Filed: July 31, 2014
    Date of Patent: June 4, 2019
    Inventors: Cris Bjelajac, David Sudbey, John Tallarico, Marc Verschoor
  • SYSTEM AND METHOD FOR MANAGING CUSTOMER FEEDBACK
    Publication number: 20160034918
    Abstract: In a method for managing customer feedback, the method includes: receiving, by a processor, an answer to a survey question, wherein the answer to the survey question is associated with a customer; transmitting, by the processor, a notification to a first electronic device, in response to the answer to the survey question having a value less than a threshold value; receiving, by the processor, a reply communication via a first communication medium from the first electronic device, wherein the reply communication comprises an instruction to contact the customer; and initiating a connection, by the processor, between the first electronic device and a second electronic device associated with the customer in a second communication medium different from the first communication medium in response to the receiving of the reply communication.
    Type: Application
    Filed: July 31, 2014
    Publication date: February 4, 2016
    Inventors: Cris Bjelajac, David Sudbey, John Tallarico, Marc Verschoor