Patents by Inventor Marc Wallenstein

Marc Wallenstein has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20070043608
    Abstract: A system, method and computer program product for recording customer interactions, analyzing recordings and/or providing quality assessment and/or training is set forth. In an exemplary embodiment of the present invention, a system may include a customer interaction recordation application service provider system, which may include, in an exemplary embodiment, an ambulatory capture device adapted to record at least one audio (and/or video) face-to-face interaction between two parties such as, e.g., between an employee and a customer; an aggregation device which may include a cradle adapted to receive said capture device; an application service provider (ASP) server system adapted for user interactive access and analysis of the at least one captured interaction; and a network coupling the aggregation device to the ASP server system adapted to transmit the at least one captured interaction to the ASP server system upon receipt of the capture device in the cradle.
    Type: Application
    Filed: August 3, 2006
    Publication date: February 22, 2007
    Applicant: Recordant, Inc.
    Inventors: John May, Christopher Strant, Joseph Owen, Marc Wallenstein