Patents by Inventor Marcel Leyva

Marcel Leyva has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 10789595
    Abstract: A consumer uses a web client to transmit purchase information associated with a transaction to a merchant server. The purchase information is transmitted via a web acceleration server. The web acceleration server identifies enhanced authorization data associated with the transaction. The web acceleration server creates a pseudo authorization message. The web acceleration server transmits the pseudo authorization message to a transaction account issuer. The merchant server transmits an authorization request to the transaction account issuer. The transaction account issuer determines that the authorization request and the pseudo authorization message are associated with the same transaction. The transaction account issuer merges the authorization request and the pseudo authorization message and performs a fraud analysis. The transaction account issuer transmits an authorization response to the merchant.
    Type: Grant
    Filed: April 24, 2017
    Date of Patent: September 29, 2020
    Assignee: AMERICAN EXPRESS TRAVEL RELATED SERVICES COMPANY, INC.
    Inventors: Marcel Leyva, Houman Motaharian, Robert Phelan, Hing Seng Too
  • Publication number: 20180315045
    Abstract: Systems and methods for processing payments using a dynamic security code are provided. A dynamic security code generator may generate one or more dynamic security codes and transmit the plurality of dynamic security codes to a portable consumer device. The portable consumer device may display the dynamic security code. A merchant may transmit a transaction request to the account authorization system including the dynamic security code in a card security code field. The account authorization system may compare the transaction account number and dynamic security code in the transaction request to a transaction account number and dynamic security code stored in a database. The account authorization system may transmit an authorization message to the merchant.
    Type: Application
    Filed: July 3, 2018
    Publication date: November 1, 2018
    Inventors: Marcel Leyva, Francisco Mogollon, Pradeep Vallanur Ramesh
  • Patent number: 9852424
    Abstract: One-to-many comparisons of callers' voice prints with known voice prints to identify any matches between them. When a customer communicates with a particular entity, such as a customer service center, the system makes a recording of the real-time call including both the customer's and agent's voices. The system segments the recording to extract at least a portion of the customer's voice to create a customer voice print, and it formats the segmented voice print for network transmission to a server. The server compares the customer's voice print with multiple known voice prints to determine any matches, meaning that the customer's voice print and one of the known voice prints are likely from the same person. The identification of any matches can be used for a variety of purposes, such as determining whether to authorize a transaction requested by the customer.
    Type: Grant
    Filed: August 14, 2015
    Date of Patent: December 26, 2017
    Assignee: III Holdings 1, LLC
    Inventors: Vicki Broman, Vernon Marshall, Seshasayee Bellamkonda, Marcel Leyva, Cynthia Hanson
  • Publication number: 20170228736
    Abstract: A consumer uses a web client to transmit purchase information associated with a transaction to a merchant server. The purchase information is transmitted via a web acceleration server. The web acceleration server identifies enhanced authorization data associated with the transaction. The web acceleration server creates a pseudo authorization message. The web acceleration server transmits the pseudo authorization message to a transaction account issuer. The merchant server transmits an authorization request to the transaction account issuer. The transaction account issuer determines that the authorization request and the pseudo authorization message are associated with the same transaction. The transaction account issuer merges the authorization request and the pseudo authorization message and performs a fraud analysis. The transaction account issuer transmits an authorization response to the merchant.
    Type: Application
    Filed: April 24, 2017
    Publication date: August 10, 2017
    Applicant: American Express Travel Related Services Company, Inc.
    Inventors: Marcel Leyva, Houman Motaharian, Robert Phelan, Hing Seng Too
  • Patent number: 9665869
    Abstract: A consumer uses a web client to transmit purchase information associated with a transaction to a merchant server. The purchase information is transmitted via a web acceleration server. The web acceleration server identifies enhanced authorization data associated with the transaction. The web acceleration server creates a pseudo authorization message. The web acceleration server transmits the pseudo authorization message to a transaction account issuer. The merchant server transmits an authorization request to the transaction account issuer. The transaction account issuer determines that the authorization request and the pseudo authorization message are associated with the same transaction. The transaction account issuer merges the authorization request and the pseudo authorization message and performs a fraud analysis. The transaction account issuer transmits an authorization response to the merchant.
    Type: Grant
    Filed: March 14, 2014
    Date of Patent: May 30, 2017
    Assignee: AMERICAN EXPRESS TRAVEL RELATED SERVICES COMPANY, INC.
    Inventors: Marcel Leyva, Houman Motaharian, Robert Phelan, Hing Seng Too
  • Publication number: 20170111504
    Abstract: One-to-many comparisons of callers' words and/or voice prints with known words and/or voice prints to identify any substantial matches between them. When a customer communicates with a particular entity, such as a customer service center, the system makes a recording of the real-time call including both the customer's and agent's voices. The system segments the recording to extract different words, such as words of anger. The system may also segment at least a portion of the customer's voice to create a tone profile, and it formats the segmented words and tone profiles for network transmission to a server. The server compares the customer's words and/or tone profiles with multiple known words and/or tone profiles stored on a database to determine any substantial matches. The identification of any matches may be used for a variety of purposes, such as providing representative feedback or customer follow-up.
    Type: Application
    Filed: December 26, 2016
    Publication date: April 20, 2017
    Inventors: Chin H. Khor, Marcel Leyva, Vernon Marshall
  • Patent number: 9530139
    Abstract: One-to-many comparisons of callers' words and/or voice prints with known words and/or voice prints to identify any substantial matches between them. When a customer communicates with a particular entity, such as a customer service center, the system makes a recording of the real-time call including both the customer's and agent's voices. The system segments the recording to extract different words, such as words of anger. The system may also segment at least a portion of the customer's voice to create a tone profile, and it formats the segmented words and tone profiles for network transmission to a server. The server compares the customer's words and/or tone profiles with multiple known words and/or tone profiles stored on a database to determine any substantial matches. The identification of any matches may be used for a variety of purposes, such as providing representative feedback or customer follow-up.
    Type: Grant
    Filed: January 7, 2016
    Date of Patent: December 27, 2016
    Assignee: III Holdings 1, LLC
    Inventors: Chin H. Khor, Marcel Leyva, Vernon Marshall
  • Publication number: 20160117684
    Abstract: One-to-many comparisons of callers' words and/or voice prints with known words and/or voice prints to identify any substantial matches between them. When a customer communicates with a particular entity, such as a customer service center, the system makes a recording of the real-time call including both the customer's and agent's voices. The system segments the recording to extract different words, such as words of anger. The system may also segment at least a portion of the customer's voice to create a tone profile, and it formats the segmented words and tone profiles for network transmission to a server. The server compares the customer's words and/or tone profiles with multiple known words and/or tone profiles stored on a database to determine any substantial matches. The identification of any matches may be used for a variety of purposes, such as providing representative feedback or customer follow-up.
    Type: Application
    Filed: January 7, 2016
    Publication date: April 28, 2016
    Inventors: Chin H. Khor, Marcel Leyva, Vernon Marshall
  • Publication number: 20160042349
    Abstract: One-to-many comparisons of callers' voice prints with known voice prints to identify any matches between them. When a customer communicates with a particular entity, such as a customer service center, the system makes a recording of the real-time call including both the customer's and agent's voices. The system segments the recording to extract at least a portion of the customer's voice to create a customer voice print, and it formats the segmented voice print for network transmission to a server. The server compares the customer's voice print with multiple known voice prints to determine any matches, meaning that the customer's voice print and one of the known voice prints are likely from the same person. The identification of any matches can be used for a variety of purposes, such as determining whether to authorize a transaction requested by the customer.
    Type: Application
    Filed: August 14, 2015
    Publication date: February 11, 2016
    Inventors: Vicki Broman, Vernon Marshall, Seshasayee Bellamkonda, Marcel Leyva, Cynthia Hanson
  • Patent number: 9240013
    Abstract: One-to-many comparisons of callers' words and/or voice prints with known words and/or voice prints to identify any substantial matches between them. When a customer communicates with a particular entity, such as a customer service center, the system makes a recording of the real-time call including both the customer's and agent's voices. The system segments the recording to extract different words, such as words of anger. The system may also segment at least a portion of the customer's voice to create a tone profile, and it formats the segmented words and tone profiles for network transmission to a server. The server compares the customer's words and/or tone profiles with multiple known words and/or tone profiles stored on a database to determine any substantial matches. The identification of any matches may be used for a variety of purposes, such as providing representative feedback or customer follow-up.
    Type: Grant
    Filed: June 8, 2015
    Date of Patent: January 19, 2016
    Assignee: III Holdings 1, LLC
    Inventors: Chin H. Khor, Marcel Leyva, Vernon Marshall
  • Publication number: 20150317641
    Abstract: One-to-many comparisons of callers' words and/or voice prints with known words and/or voice prints to identify any substantial matches between them. When a customer communicates with a particular entity, such as a customer service center, the system makes a recording of the real-time call including both the customer's and agent's voices. The system segments the recording to extract different words, such as words of anger. The system may also segment at least a portion of the customer's voice to create a tone profile, and it formats the segmented words and tone profiles for network transmission to a server. The server compares the customer's words and/or tone profiles with multiple known words and/or tone profiles stored on a database to determine any substantial matches. The identification of any matches may be used for a variety of purposes, such as providing representative feedback or customer follow-up.
    Type: Application
    Filed: June 8, 2015
    Publication date: November 5, 2015
    Inventors: Chin H. Khor, Marcel Leyva, Vernon Marshall
  • Patent number: 9053707
    Abstract: One-to-many comparisons of callers' words and/or voice prints with known words and/or voice prints to identify any substantial matches between them. When a customer communicates with a particular entity, such as a customer service center, the system makes a recording of the real-time call including both the customer's and agent's voices. The system segments the recording to extract different words, such as words of anger. The system may also segment at least a portion of the customer's voice to create a tone profile, and it formats the segmented words and tone profiles for network transmission to a server. The server compares the customer's words and/or tone profiles with multiple known words and/or tone profiles stored on a database to determine any substantial matches. The identification of any matches may be used for a variety of purposes, such as providing representative feedback or customer follow-up.
    Type: Grant
    Filed: April 12, 2011
    Date of Patent: June 9, 2015
    Assignee: III Holdings 1, LLC
    Inventors: Chin H. Khor, Marcel Leyva, Vernon Marshall
  • Patent number: 8812318
    Abstract: One-to-many comparisons of callers' voice prints with known voice prints to identify any matches between them. When a customer communicates with a particular entity, such as a customer service center, the system makes a recording of the real-time call including both the customer's and agent's voices. The system segments the recording to extract at least a portion of the customer's voice to create a customer voice print, and it formats the segmented voice print for network transmission to a server. The server compares the customer's voice print with multiple known voice prints to determine any matches, meaning that the customer's voice print and one of the known voice prints are likely from the same person. The identification of any matches can be used for a variety of purposes, such as determining whether to authorize a transaction requested by the customer.
    Type: Grant
    Filed: February 6, 2012
    Date of Patent: August 19, 2014
    Assignee: III Holdings 1, LLC
    Inventors: Vicki Broman, Vernon Marshall, Seshasayee Bellamkonda, Marcel Leyva, Cynthia Hanson
  • Publication number: 20140201082
    Abstract: A consumer uses a web client to transmit purchase information associated with a transaction to a merchant server. The purchase information is transmitted via a web acceleration server. The web acceleration server identifies enhanced authorization data associated with the transaction. The web acceleration server creates a pseudo authorization message. The web acceleration server transmits the pseudo authorization message to a transaction account issuer. The merchant server transmits an authorization request to the transaction account issuer. The transaction account issuer determines that the authorization request and the pseudo authorization message are associated with the same transaction. The transaction account issuer merges the authorization request and the pseudo authorization message and performs a fraud analysis. The transaction account issuer transmits an authorization response to the merchant.
    Type: Application
    Filed: March 14, 2014
    Publication date: July 17, 2014
    Applicant: American Express Travel Related Services Company, Inc.
    Inventors: Marcel Leyva, Houman Motaharian, Robert Phelan, Hing Seng Too
  • Patent number: 8719167
    Abstract: A consumer uses a web client to transmit purchase information associated with a transaction to a merchant server. The purchase information is transmitted via a web acceleration server. The web acceleration server identifies enhanced authorization data associated with the transaction. The web acceleration server creates a pseudo authorization message. The web acceleration server transmits the pseudo authorization message to a transaction account issuer. The merchant server transmits an authorization request to the transaction account issuer. The transaction account issuer determines that the authorization request and the pseudo authorization message are associated with the same transaction. The transaction account issuer merges the authorization request and the pseudo authorization message and performs a fraud analysis. The transaction account issuer transmits an authorization response to the merchant.
    Type: Grant
    Filed: March 2, 2012
    Date of Patent: May 6, 2014
    Assignee: American Express Travel Related Services Company, Inc.
    Inventors: Marcel Leyva, Houman Motaharian, Robert Phelan, Hing Seng Too
  • Publication number: 20140067566
    Abstract: Systems and methods for processing payments using a dynamic security code are provided. An account authorization system may generate a plurality of dynamic security codes and transmit the plurality of dynamic security codes to a portable consumer device. The portable consumer device may generate a payment code comprising a transaction account number and a dynamic security code. A merchant may scan the payment code and transmit a transaction request to the account authorization system. The account authorization system may compare the transaction account number and dynamic security code in the transaction request to a transaction account number and dynamic security code stored in a database. The account authorization system may transmit an authorization message to the merchant.
    Type: Application
    Filed: September 6, 2012
    Publication date: March 6, 2014
    Applicant: American Express Travel Related Services Company, Inc.
    Inventors: Marcel Leyva, Francisco Mogollon
  • Publication number: 20140067674
    Abstract: Systems and methods for processing payments using a dynamic security code are provided. An account authorization system may generate a plurality of dynamic security codes and transmit the plurality of dynamic security codes to a portable consumer device. The portable consumer device may generate a payment code comprising a transaction account number and a dynamic security code. A merchant may scan the payment code and transmit a transaction request to the account authorization system. The account authorization system may compare the transaction account number and dynamic security code in the transaction request to a transaction account number and dynamic security code stored in a database. The account authorization system may transmit an authorization message to the merchant.
    Type: Application
    Filed: September 6, 2012
    Publication date: March 6, 2014
    Applicant: American Express Travel Related Services Company, Inc.
    Inventors: Marcel Leyva, Francisco Mogollon
  • Publication number: 20140067675
    Abstract: Systems and methods for processing payments using a dynamic security code are provided. A dynamic security code generator may generate one or more dynamic security codes and transmit the plurality of dynamic security codes to a portable consumer device. The portable consumer device may display the dynamic security code. A merchant transmit a transaction request to the account authorization system including the dynamic security code in a card security code field. The account authorization system may compare the transaction account number and dynamic security code in the transaction request to a transaction account number and dynamic security code stored in a database. The account authorization system may transmit an authorization message to the merchant.
    Type: Application
    Filed: December 7, 2012
    Publication date: March 6, 2014
    Applicant: American Express Travel Related Services Company, Inc.
    Inventors: Marcel Leyva, Francisco Mogollon, Pradeep Vallanur Ramesh
  • Patent number: 8650120
    Abstract: A consumer uses a web client to transmit purchase information associated with a transaction to a merchant server. The purchase information is transmitted via a web acceleration server. The web acceleration server identifies enhanced authorization data associated with the transaction. The web acceleration server creates a pseudo authorization message. The web acceleration server transmits the pseudo authorization message to a transaction account issuer. The merchant server transmits an authorization request to the transaction account issuer. The transaction account issuer determines that the authorization request and the pseudo authorization message are associated with the same transaction. The transaction account issuer merges the authorization request and the pseudo authorization message and performs a fraud analysis. The transaction account issuer transmits an authorization response to the merchant.
    Type: Grant
    Filed: March 2, 2012
    Date of Patent: February 11, 2014
    Assignee: American Express Travel Related Services Company, Inc.
    Inventors: Marcel Leyva, Houman Motaharian, Robert Phelan, Hing Seng Too
  • Publication number: 20130232068
    Abstract: A consumer uses a web client to transmit purchase information associated with a transaction to a merchant server. The purchase information is transmitted via a web acceleration server. The web acceleration server identifies enhanced authorization data associated with the transaction. The web acceleration server creates a pseudo authorization message. The web acceleration server transmits the pseudo authorization message to a transaction account issuer. The merchant server transmits an authorization request to the transaction account issuer. The transaction account issuer determines that the authorization request and the pseudo authorization message are associated with the same transaction. The transaction account issuer merges the authorization request and the pseudo authorization message and performs a fraud analysis. The transaction account issuer transmits an authorization response to the merchant.
    Type: Application
    Filed: March 2, 2012
    Publication date: September 5, 2013
    Applicant: American Express Travel Related Services Company, Inc.
    Inventors: Marcel Leyva, Houman Motaharian, Robert Phelan, Hing Seng Too