Patents by Inventor Marcialito Nuestro

Marcialito Nuestro has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Dynamic translation between data network-based protocol in a data-packet-network and interactive voice response functions of a telephony network
    Patent number: 7277916
    Abstract: A system for emulating interaction with an interactive voice response unit is provided. The system comprises, a client node connected to the network, the client node soliciting interaction with the interactive voice response unit and a proxy server node connected to the network, the server node accessible to client node, the interactive voice response unit accessible to the server node. A connection is established between the client node and the proxy server node, the proxy server node accepts data from the client node and translates the data into a format for interacting with the interactive voice response unit whereupon the data is then propagated to the interactive voice response unit. Response data resulting from the input data at the interactive voice response unit is propagated to the proxy server node whereupon the response data is translated into a format for dissemination at the client node and propagated thereto.
    Type: Grant
    Filed: October 5, 2004
    Date of Patent: October 2, 2007
    Assignee: Genesys Telecommunications Laboratories, Inc.
    Inventor: Marcialito Nuestro
  • System and method for providing an interactive voice recognition system
    Publication number: 20060159241
    Abstract: A framework is described for providing a service to a customer via a Interactive Voice Recognition system (IVR) using natural language expressions. The expressions are evaluated using rules-based programming rules. Evaluated expressions determine an eligibility of a business service to be offered to a customer. Interaction with the customer comprises selecting a semantically correct natural language expression from an appropriate vocabulary database.
    Type: Application
    Filed: January 20, 2005
    Publication date: July 20, 2006
    Applicant: SBC Knowledge Ventures L.P.
    Inventors: Vallabha Jagdish, Christopher Baker, Cuong Le, Eileen Burke, Lina Rijanto, Siyu Liu, Jack Sutton, Jagruti Sheth, Marcialito Nuestro, Jayant Thomas, David Silva, Katherine Nealon, Wayne Wisniewski, Shashi Pandey, Jason Mueller, Jiayu Sun
  • Dynamic translation between data network-based protocol in a data-packet-network and interactive voice response functions of a telephony network
    Publication number: 20050041678
    Abstract: A system for emulating interaction with an interactive voice response unit is provided. The system comprises, a client node connected to the network, the client node soliciting interaction with the interactive voice response unit and a proxy server node connected to the network, the server node accessible to client node, the interactive voice response unit accessible to the server node. A connection is established between the client node and the proxy server node, the proxy server node accepts data from the client node and translates the data into a format for interacting with the interactive voice response unit whereupon the data is then propagated to the interactive voice response unit. Response data resulting from the input data at the interactive voice response unit is propagated to the proxy server node whereupon the response data is translated into a format for dissemination at the client node and propagated thereto.
    Type: Application
    Filed: October 5, 2004
    Publication date: February 24, 2005
    Inventor: Marcialito Nuestro
  • Dynamic translation between data network-based protocol in a data-packet-network and interactive voice response functions of a telephony network
    Patent number: 6801928
    Abstract: A system for emulating interaction with an interactive voice response unit is provided. The system comprises, a client node connected to the network, the client node soliciting interaction with the interactive voice response unit and a proxy server node connected to the network, the server node accessible to client node, the interactive voice response unit accessible to the server node. A connection is established between the client node and the proxy server node, the proxy server node accepts data from the client node and translates the data into a format for interacting with the interactive voice response unit whereupon the data is then propagated to the interactive voice response unit. Response data resulting from the input data at the interactive voice response unit is propagated to the proxy server node whereupon the response data is translated into a format for dissemination at the client node and propagated thereto.
    Type: Grant
    Filed: April 6, 2001
    Date of Patent: October 5, 2004
    Assignee: Genesys Telecommunications Laboratories, Inc.
    Inventor: Marcialito Nuestro
  • Dynamic translation between data network-based protocol in a data-packet-network and interactive voice response functions of a telephony network
    Publication number: 20020059374
    Abstract: A system for emulating interaction with an interactive voice response unit is provided. The system comprises, a client node connected to the network, the client node soliciting interaction with the interactive voice response unit and a proxy server node connected to the network, the server node accessible to client node, the interactive voice response unit accessible to the server node. A connection is established between the client node and the proxy server node, the proxy server node accepts data from the client node and translates the data into a format for interacting with the interactive voice response unit whereupon the data is then propagated to the interactive voice response unit. Response data resulting from the input data at the interactive voice response unit is propagated to the proxy server node whereupon the response data is translated into a format for dissemination at the client node and propagated thereto.
    Type: Application
    Filed: April 6, 2001
    Publication date: May 16, 2002
    Inventor: Marcialito Nuestro