Abstract: A method is for transferring a software installation procedure onto a medical device. In an embodiment, the method includes providing an image on a transmit system via a computing unit of the transmit system, the image including a visual depiction based on the installation procedure; optically transferring the image from the transmit system onto the medical device; and determining the installation procedure on the medical device based upon the visual depiction of the image via a computing unit of the medical device.

Abstract: A method is for performing fault management in an electronic apparatus. In an embodiment, the method includes transferring machine data of the electronic apparatus to a remote support center; analyzing machine data of the electronic apparatus in the remote support center; providing at least one of a diagnostic workflow and a corrective workflow in response to an anomaly detected in the machine data; and operating the electronic apparatus from the remote support center to execute the at least one of a diagnostic workflow and the corrective workflow.

Abstract: A system and method is disclosed for performing maintenance on a mission critical system while minimizing unavailability of the system to users. The system includes software storage having at least production and maintenance portions. Initially, the maintenance and production portions are set to be identical and the system is programmed to operate from the production portion. During maintenance operations, the system is taken off line and the maintenance is performed only on the maintenance portion, leaving the production portion unaltered. Until the maintenance is complete, if the system is required to be available, it may be brought back on-line and directed to continue to operate from the production portion. Once maintenance is complete, the maintenance portion is designated as the production portion and vice versa. The system is then directed to operate from the newly maintained production portion.

Abstract: A system and method is disclosed for performing maintenance on a mission critical system while minimizing the unavailability of the system to the user. In one embodiment, the mission critical system is provided with software storage/media including at least a production portion and a separately and/or independently accessible/usable maintenance portion. At the time of manufacture and/or installation, the maintenance and production portions are set to be identical, i.e. contain identical software, and the system is programmed to operate from the production portion. During maintenance operations, the system is taken off-line and the particular maintenance procedures are performed only on the maintenance portion of the software storage, leaving the production portion unaltered. Until the maintenance procedures are complete, if the system is required to be available, it may be brought back on-line and directed to continue to operate from the production portion of the software storage.