Patents by Inventor Marco Salvatore Casalaina

Marco Salvatore Casalaina has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System, method and computer program product for managing business hours in an on-demand service
    Patent number: 8521571
    Abstract: In accordance with embodiments, there are provided mechanisms and methods for managing multiple business hours in an on-demand service. These mechanisms and methods for managing multiple business hours in an on-demand service can enable embodiments to provide access to a stored set of business hours for a user to track, at a user level. The ability of embodiments to provide this access may allow users of such on-demand services better insight as to how much time their agents are spending on cases.
    Type: Grant
    Filed: May 7, 2009
    Date of Patent: August 27, 2013
    Assignee: salesforce.com, inc.
    Inventors: Mark A. Fischer, Marco Salvatore Casalaina, Benjamin Tsai