Abstract: A device may determine a performance metric associated with a network service management process. The device may determine a key question that may identify a business issue associated with improving the performance metric. The device may perform a root cause analysis that identifies a solution to the key question. The solution may identify a manner in which the network service management process is to be modified in order to improve the performance metric. The device may forecast, based on the solution, a network service demand that may identify a quantity of expected future network service actions expected based on implementing the solution. The device may perform, based on the forecasted network service demand, capacity planning that may identify network service resources required to satisfy the forecasted network service demand. The device may schedule the network service resources such that the solution is implemented within the network service management process.