Abstract: Methods and systems for performing root cause analysis for information technology incident management using cognitive computing are disclosed. A method includes: generating, by a computing device, a cache including a plurality of links between causes and solutions; obtaining, by the computing device, information about a current incident; generating, by the computing device, search keys from the information about the current incident using natural language processing; searching, by the computing device, the cache using the search keys; iteratively generating, by the computing device, new search keys using results from a previous search and searching the cache using the new search keys; and displaying, by the computing device, solutions based on results from the searching and the iteratively generating and searching.

Abstract: Methods, systems, and program products for analyzing cyber-attacks on computing systems of a business are disclosed. The methods may include detecting each of the plurality of cyber-attacks. The plurality of cyber-attacks may target information systems stored on at least one information technology (IT) component of an infrastructure of the computing system of the business. The methods may also include determining cyber-attack data relating to the plurality of cyber-attacks, identifying a business impact on the business for each of the plurality of cyber-attacks. The identified business impact on the business for the plurality of cyber-attacks may be based on predetermined business impact data and the determined cyber-attack data. Additionally, the method may include prioritizing the plurality of cyber-attacks attempted on the computing system based on the identified business impact on the business for each of the plurality of cyber-attacks.

Abstract: A method and system for monitoring availability data. In response to determining that a retrieved connection configuration establishes communication between system management (SM) environment and a SM portal server that includes a central repository, availability data is collected from an availability module. The availability data pertains to availability of resources at endpoints of one or more terminal systems. The connection configuration is associated with the SM environment. The SM environment is coupled to the SM portal server and the availability module. The SM environment includes the one or more terminal systems.

Abstract: Methods and systems for performing root cause analysis for information technology incident management using cognitive computing are disclosed. A method includes: generating, by a computing device, a cache including a plurality of links between causes and solutions; obtaining, by the computing device, information about a current incident; generating, by the computing device, search keys from the information about the current incident using natural language processing; searching, by the computing device, the cache using the search keys; iteratively generating, by the computing device, new search keys using results from a previous search and searching the cache using the new search keys; and displaying, by the computing device, solutions based on results from the searching and the iteratively generating and searching.

Abstract: Methods, systems, and program products for analyzing cyber-attacks on computing systems of a business are disclosed. The methods may include detecting each of the plurality of cyber-attacks. The plurality of cyber-attacks may target information systems stored on at least one information technology (IT) component of an infrastructure of the computing system of the business. The methods may also include determining cyber-attack data relating to the plurality of cyber-attacks, identifying a business impact on the business for each of the plurality of cyber-attacks. The identified business impact on the business for the plurality of cyber-attacks may be based on predetermined business impact data and the determined cyber-attack data. Additionally, the method may include prioritizing the plurality of cyber-attacks attempted on the computing system based on the identified business impact on the business for each of the plurality of cyber-attacks.

Abstract: A method and system for monitoring availability data. In response to determining that a retrieved connection configuration establishes communication between system management (SM) environment and a SM portal server that includes a central repository, availability data is collected from an availability module. The availability data pertains to availability of resources at endpoints of one or more terminal systems. The connection configuration is associated with the SM environment. The SM environment is coupled to the SM portal server and the availability module. The SM environment includes the one or more terminal systems.

Abstract: A method and system for monitoring availability data of a system management (SM) environment. In response to determining that a retrieved connection configuration establishes communication between a SM environment and a SM portal server that includes a central repository, availability data is collected from an availability module. The availability data pertains to availability of resources at endpoints of one or more terminal systems. The connection configuration is associated with the SM environment. Te SM environment is coupled to the SM portal server and the availability module. The SM environment includes the one or more terminal systems.

Abstract: A method and system for monitoring availability data of a system management (SM) environment. In response to determining that a retrieved connection configuration establishes communication between a SM environment and a SM portal server that includes a central repository, availability data is collected from an availability module. The availability data pertains to availability of resources at endpoints of one or more terminal systems. The connection configuration is associated with the SM environment. Te SM environment is coupled to the SM portal server and the availability module. The SM environment includes the one or more terminal systems.

Abstract: A method and system for monitoring availability data of a system management (SM) environment. A connection configuration associated with the SM environment is retrieved from a central repository, wherein the SM environment is coupled to a SM portal server that includes the central repository, and wherein the SM environment includes one or more terminal systems. In response to determining that the retrieved connection configuration properly establishes communication between the SM portal server and the SM environment, availability data pertaining to availability of resources at endpoints of the one or more terminal systems is collected. The collected availability data recorded in the central repository.

Abstract: A method and system for monitoring availability data of a system management (SM) environment. A connection configuration associated with the SM environment is retrieved from a central repository, wherein the SM environment is coupled to a SM portal server that includes the central repository, and wherein the SM environment includes one or more terminal systems. In response to determining that the retrieved connection configuration properly establishes communication between the SM portal server and the SM environment, availability data pertaining to availability of resources at endpoints of the one or more terminal systems is collected. The collected availability data recorded in the central repository.

Abstract: A system and associated method for automatically monitoring and reporting availability data of at least one system management (SM) environment. A SM environment subject to monitoring is coupled to a SM portal server. The SM portal server has components of a central repository storing monitoring data, a user interface interacting with a user of the SM portal server, and a data collection module remotely controlling operations of availability module running in a monitoring server of the SM environment. The availability module gathers status of terminal systems of the SM environment by use of various SM tools and subsequently reports to the data collection module, which stores gathered data in the central repository and communicates to the user for availability analysis purposes.

Abstract: A system and associated method for automatically monitoring and reporting availability data of at least one system management (SM) environment. A SM environment subject to monitoring is coupled to a SM portal server. The SM portal server has components of a central repository storing monitoring data, a user interface interacting with a user of the SM portal server, and a data collection module remotely controlling operations of availability module running in a monitoring server of the SM environment. The availability module gathers status of terminal systems of the SM environment by use of various SM tools and subsequently reports to the data collection module, which stores gathered data in the central repository and communicates to the user for availability analysis purposes.