Abstract: The present invention provides systems and methods for initiating relevant communication (e.g., text, voice, video, etc) based on a shared experience. Each client in a system includes a presence detector which provides information about a user experience. The information can include, for example, web pages viewed by the user, content metadata associated with the web page, a location of the user, software applications in use by the user, and the like. A centralized server in the system can quantify the proximity between experiences of two users can be quantified with a correlation score. If the users exceed a predetermined threshold for the correlation score, they can be connected into, fore example, a chat room or video conference.

Abstract: The web support system utilizes a pre-configured wire harness that interconnects a file server, web servers, application servers and a data base. The pre-configured wire harness provides at least a portion of the system bus network, over which data is transmitted between the system components and the web. The pre-configured wire harness preferably includes a switch that switches the connectivities between web serves within the system to ensure redundancy of critical system components. The system preferably auto-programs each of the components according to their connectivities to the pre-configured wire harness from the file server and provides for discretionary data a transmissions between the web and the system. In accordance with an embodiment of the instant invention, the system is equipped with a central control unit which monitors system components and provides a warning if a system component is in jeopardy of malfunctioning.