Abstract: The present invention generally relates to a customer support methodology which can be enacted with a combination of automated support solutions and support technicians for industries where there are services which relate to a customer account(s). Its main purpose is the effective use and acquisition of data to better understand the customer, the product/service, and the support system in order to better handle support issues that have and could possibly happen. The innovation in customer support methodologies are established in key general areas: profiling, support session routing, authorization, verification, data convergence, data protection, communication, predictive analysis, government compliance, customer satisfaction, and preemptive actions.

Abstract: The invention relates to a communications system and to a suitable method for operating the communications system. Based on an inventive allocation table, this system creates the possibility of allowing dedicated mobile stations special fee calculation without technical complications or modifications.