Patents by Inventor Marcus P. Snyder

Marcus P. Snyder has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Call management system for a dispatch center
    Patent number: 10708429
    Abstract: Methods and systems for improving a call queue at a dispatch center. One system includes an electronic computing device communicatively coupled to a first call workstation and a second call workstation. The electronic computing device includes an electronic processor configured to receive a first call, direct the first call to the first call workstation, analyze the first call for a key incident factor, calculate a first estimated call length based on the key incident factor, and determine, based on the first estimated call length, whether to assign a queued call, received at the electronic computing device after the first call, to the first call workstation or to the second call workstation.
    Type: Grant
    Filed: August 3, 2018
    Date of Patent: July 7, 2020
    Assignee: MOTOROLA SOLUTIONS, INC.
    Inventors: Isabel Firpo, Doris E. Ford, Parveen Gupta, Jill M. Hillman, Vinayak Reddy, Marcus P. Snyder
  • CALL MANAGEMENT SYSTEM FOR A DISPATCH CENTER
    Publication number: 20200045179
    Abstract: Methods and systems for improving a call queue at a dispatch center. One system includes an electronic computing device communicatively coupled to a first call workstation and a second call workstation. The electronic computing device includes an electronic processor configured to receive a first call, direct the first call to the first call workstation, analyze the first call for a key incident factor, calculate a first estimated call length based on the key incident factor, and determine, based on the first estimated call length, whether to assign a queued call, received at the electronic computing device after the first call, to the first call workstation or to the second call workstation.
    Type: Application
    Filed: August 3, 2018
    Publication date: February 6, 2020
    Inventors: Isabel Firpo, Doris E. Ford, Parveen Gupta, Jill M. Hillman, Vinayak Reddy, Marcus P. Snyder