Abstract: A system including a patient services computing device, readers, a wait time system, encounter area (“EA”) display devices, and a waiting area display device. The computing device assigns a token to each of the patients. The readers each correspond to one of a plurality of areas and read information from the tokens. The wait time system receives the information from the readers, identifies, as being used, the area corresponding to each reader, and calculates wait times for those patients whose tokens have not yet been read. The EA display devices each correspond to one of the areas. Each of the EA display devices receives an indication from the wait time system and displays whether the corresponding area is being used based on the indication. The waiting area display device displays the wait time calculated for those patients whose tokens have not yet been read.