Abstract: A method of providing one or more service types to customers at least one work station in an orderly fashion by means of a queue management system. According to the invention customers are biometrically scanned to thereby establish a matching or not in a database which comprises information on customers. If there is a match in the database, the information in the database can forward at least an identity to an appropriate work station when a customer in question is summoned to that work station. It is also possible to connect a biometric scan that does not match any entries in the database with a person that does business at a work station where the person in question identifies herself or is identified, and thus make an entry in the database.