Abstract: Work item rules for a work item tracking system are provided. Work item rules may be accessible, usable and subject to interpretation by multiple software entities. Further, work item rules may be configured to be subject to creation and change by users, for example, by exposure to users through a user interface. A work item rule may specify an identifier by which the abstraction can be identified and/or a name, and may specify, or be indicative of, a condition and an action to be taken if the condition is satisfied. In response to a first user action affecting a first work item rule, one or more work item rules corresponding to the first user and/or the first work item may be determined. The one or more work item rules then may be interpreted, and the user action responded to based on the interpretation.