Patents by Inventor Maria E. Kaj

Maria E. Kaj has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Text chat for at-risk customers
    Patent number: 8452841
    Abstract: Apparatus and methods for supporting text chat for at-risk customers are provided. A method for operating an electronic information processing platform may include receiving, via the electronic information processing platform, information indicating that a customer exhibits behavior indicative of a desire to terminate a relationship with an entity. The method may further include, transmitting to the customer a text chat invitation, via the electronic information processing platform, in response to the received information.
    Type: Grant
    Filed: December 16, 2008
    Date of Patent: May 28, 2013
    Assignee: Bank of America Corporation
    Inventors: Eric R. Heiss, Scott C. Huie, Maria E. Kaj
  • TEXT CHAT FOR AT-RISK CUSTOMERS
    Publication number: 20100153502
    Abstract: Apparatus and methods for supporting text chat for at-risk customers are provided. A method for operating an electronic information processing platform may include receiving, via the electronic information processing platform, information indicating that a customer exhibits behavior indicative of a desire to terminate a relationship with an entity. The method may further include, transmitting to the customer a text chat invitation, via the electronic information processing platform, in response to the received information.
    Type: Application
    Filed: December 16, 2008
    Publication date: June 17, 2010
    Applicant: Bank of America
    Inventors: Eric R. Heiss, Scott C. Huie, Maria E. Kaj