Abstract: Systems and methods for switching between natural language processing units during an interaction using a dialog delegation processor. The method includes receiving a dialog utterance from a user via a user device. The method further includes determining a general intent based on the dialog utterance using a general natural language processor. The method also includes determining at least one specific intent corresponding to the general intent using the general natural language processor. The method also includes selecting a specific natural language processor corresponding to the at least one specific intent. The method further includes determining a dialog response corresponding to the at least one of specific intent using the specific natural language processor. The method also includes generating for display the dialog response on the user device.

Abstract: Methods and apparatuses are described for session-based data storage for chat-based communication sessions. A computing device connects to a data storage area associated with an active chat-based communication session, the data storage area comprising data storage slots. The computing device identifies a first data event during the chat-based communication session, the first data event comprising one of a data capture event, a data retrieval event, or a data prefill event. The computing device identifies a data storage slot in the data storage area corresponding to the first data event, the data storage slot comprising a slot name and a slot value. The computing device selects data elements associated with the chat-based communication session for insertion into the data storage slot based upon the event type of the first data event. The computing device stores the selected data elements in the data storage slot for retrieval during the chat-based communication session.

Abstract: Systems and methods for switching between natural language processing units during an interaction using a dialog delegation processor. The method includes receiving a dialog utterance from a user via a user device. The method further includes determining a general intent based on the dialog utterance using a general natural language processor. The method also includes determining at least one specific intent corresponding to the general intent using the general natural language processor. The method also includes selecting a specific natural language processor corresponding to the at least one specific intent. The method further includes determining a dialog response corresponding to the at least one of specific intent using the specific natural language processor. The method also includes generating for display the dialog response on the user device.