Abstract: One embodiment of the present invention provides a system that facilitates providing collaborative User Interface (UI) feedback. The system is designed to aid a programmer in structuring a UI to improve the user's experience. The system operates by receiving a command from a user while the user is using an application in a normal executing mode, wherein the command instructs the application to enter a UI annotation mode. In response to the command, the system enters the UI annotation mode. While in the UI annotation mode, the system receives annotations from the user, wherein the annotations are associated with elements of the UI. The system then sends the annotations to a centralized repository, which consolidates annotations from multiple users.

Abstract: A method and system for providing customer support. Problem-type categories are provided to a user to select from for solving a product support problem. The user is also provided an interface to input a symptom related to the product support problem, in response to receiving the user's category selection. The user is provided a solution based on the symptom received from the user.