Patents by Inventor Marion Timpson

Marion Timpson has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Means for directing a caller through an interactive voice response system and of making use of prerecorded precategorized scripts
    Patent number: 8358772
    Abstract: An apparatus, computer program product, method and system are disclosed for manually guiding inbound callers through an IVR system, then sequentially playing prerecorded, precategorized scripts, or audio dialogs, to the caller in accordance with the steps of a sales method governing the categorization of the scripts. Certain embodiments of the present invention include substitute means of collecting, conferencing, routing, and managing inbound callers in and out of IVR platforms.
    Type: Grant
    Filed: August 23, 2010
    Date of Patent: January 22, 2013
    Inventor: Marion Timpson
  • MEANS FOR DIRECTING A CALLER THROUGH AN INTERACTIVE VOICE RESPONSE SYSTEM AND OF MAKING USE OF PRERECORDED PRECATEGORIZED SCRIPTS
    Publication number: 20120045043
    Abstract: An apparatus, computer program product, method and system are disclosed for manually guiding inbound callers through an IVR system, then sequentially playing prerecorded, precategorized scripts, or audio dialogs, to the caller in accordance with the steps of a sales method governing the categorization of the scripts. Certain embodiments of the present invention include substitute means of collecting, conferencing, routing, and managing inbound callers in and out of IVR platforms.
    Type: Application
    Filed: August 23, 2010
    Publication date: February 23, 2012
    Inventor: Marion Timpson