Abstract: A real-time collaboration center and method for using the same are described herein which enables a caller (end-user) to have a real-time collaboration session with a call center agent. In one embodiment, the real-time collaboration center is able to create a new real-time collaboration session for a caller where the caller is routed to the real-time collaboration session in which they might be joined by an automated call center agent which could provide product information and/or gather information to/from the caller while they wait for the live call center agent. When a live call center agent with the appropriate skill set becomes available, then he/she receives an invitation to join the real-time collaboration session where the two parties can then interact with voice, instant messaging, application/desktop sharing, and other media.

Abstract: A real-time collaboration center and method for using the same are described herein which enables a caller (end-user) to have a real-time collaboration session with a call center agent. In one embodiment, the real-time collaboration center is able to create a new real-time collaboration session for a caller where the caller is routed to the real-time collaboration session in which they might be joined by an automated call center agent which could provide product information and/or gather information to/from the caller while they wait for the live call center agent. When a live call center agent with the appropriate skill set becomes available, then he/she receives an invitation to join the real-time collaboration session where the two parties can then interact with voice, instant messaging, application/desktop sharing, and other media.

Abstract: A real-time collaboration center and method for using the same are described herein which enables a caller (end-user) to have a real-time collaboration session with a call center agent. In one embodiment, the real-time collaboration center is able to create a new real-time collaboration session for a caller where the caller is routed to the real-time collaboration session in which they might be joined by an automated call center agent which could provide product information and/or gather information to/from the caller while they wait for the live call center agent. When a live call center agent with the appropriate skill set becomes available, then he/she receives an invitation to join the real-time collaboration session where the two parties can then interact with voice, instant messaging, application/desktop sharing, and other media.

Abstract: Speed conferencing is facilitated using a speed conference group. A conference server provides a conference room for managing a conference call between conference participants belonging to the speed conference group. The conference server uses the speed conference group to call the conference participants within that speed conference group to invite the conference participants to join the conference call in the conference room.

Abstract: When second shell section 18 diverges with respect to first shell section 16, the second liner panel 50 is located with a changing spacing from the shell. The liner is close to the shell at the upstream edge 68, and farther from the liner at the downstream end 57. The downstream end of the first liner panel 64 overlaps the second liner panel 50 on the gas side.

Abstract: A grommet assembly has a two-piece grommet comprising a shank and a flange at a rearward end of the shank for locating the shank in a panel aperture. The shank has a rigid projection at one side which is spaced from the flange to form a slot for receiving an edge portion of the panel and pivoting the shank into the aperture. The shank also has a flexible arm opposite the rigid projection which has spaced projections for engaging the backside of the panel when the shank is pivoted into the aperture. The assembly includes a gasket for sealing against the face of the panel and a U-shaped retainer which is mounted on the shank after insertion for securely fastening the grommet assembly to the panel and insuring a good face seal at the gasket.