Patents by Inventor Mark A. Sauvageau

Mark A. Sauvageau has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Service interlink
    Patent number: 6892936
    Abstract: A system and method of servicing a machine is disclosed. The machine has a plurality of components manufactured by a plurality of suppliers. At least a first component being manufactured by a first supplier and at least a second component being manufactured by a second supplier. In the method a response to a request from a machine manufacturer or a customer of the machine is made. A problem with at least one of the plurality of components of the machine is accessed. In accessing the problem at least one of a plurality of repositories having information pertinent to the problem and to a configuration of at least one of the plurality of components is accessed. A service related action is contemplated based on at least one of viewing the repository and the assessment of the problem in combination with the information pertaining to at least one of the plurality of components.
    Type: Grant
    Filed: May 16, 2002
    Date of Patent: May 17, 2005
    Assignee: Caterpillar, Inc
    Inventors: Charles R. Riggert, Mark A. Sauvageau, Theodore E. Wiersema
  • Service interlink
    Publication number: 20030213839
    Abstract: A system and method of servicing a machine is disclosed. The machine has a plurality of components manufactured by a plurality of suppliers. At least a first component being manufactured by a first supplier and at least a second component being manufactured by a second supplier. In the method a response to a request from a machine manufacturer or a customer of the machine is made. A problem with at least one of the plurality of components of the machine is accessed. In accessing the problem at least one of a plurality of repositories having information pertinent to the problem and to a configuration of at least one of the plurality of components is accessed. A service related action is contemplated based on at least one of viewing the repository and the assessment of the problem in combination with the information pertaining to at least one of the plurality of components.
    Type: Application
    Filed: May 16, 2002
    Publication date: November 20, 2003
    Inventors: Charles R. Riggert, Mark A. Sauvageau, Theodore E. Wiersema