Abstract: An exemplary method of providing an optimized resolution to a problem in an infrastructure includes a step of determining at least one target configuration of the infrastructure wherein the target configuration is aligned with at least one template. The exemplary method also includes determining at least one resolution to the problem suitable for the at least one target configuration. The exemplary method also includes calculating at least one metric associated with at least one combination of at least one determined target configuration and at least one determined resolution. The exemplary method also includes selecting at least one combination of at least one determined transformation and at least one determined resolution based at least in part on the at least one calculated metric.

Abstract: An exemplary method of determining a target configuration of an infrastructure aligned with a template includes a step of representing the current configuration of the infrastructure as a graph having a plurality of vertices representing elements of the infrastructure and at least one edge representing at least one dependency between the elements, wherein a given element within a set of possible elements for the infrastructure has a set of possible equivalent elements for the given element. The exemplary method also includes a step of finding at least one cut vertex in the graph representing the current configuration of the infrastructure, wherein removal of the cut vertex will split the graph into two sub-graphs as close in size as possible.

Abstract: An exemplary method of providing an optimized resolution to a problem in an infrastructure includes a step of determining at least one target configuration of the infrastructure wherein the target configuration is aligned with at least one template. The exemplary method also includes determining at least one resolution to the problem suitable for the at least one target configuration. The exemplary method also includes calculating at least one metric associated with at least one combination of at least one determined target configuration and at least one determined resolution. The exemplary method also includes selecting at least one combination of at least one determined transformation and at least one determined resolution based at least in part on the at least one calculated metric.

Abstract: An exemplary method of determining a target configuration of an infrastructure aligned with a template includes a step of representing the current configuration of the infrastructure as a graph having a plurality of vertices representing elements of the infrastructure and at least one edge representing at least one dependency between the elements, wherein a given element within a set of possible elements for the infrastructure has a set of possible equivalent elements for the given element. The exemplary method also includes a step of finding at least one cut vertex in the graph representing the current configuration of the infrastructure, wherein removal of the cut vertex will split the graph into two sub-graphs as close in size as possible. The method includes a step of, for each element within the set of possible equivalent elements for the cut vertex, replacing the cut vertex with a given element within the set of possible equivalent elements for the cut vertex.

Abstract: Xml pages are obtained from knowledge bases that contain step by step instructions. The xml pages are presented as “active content,” by which we mean a series of prompted questions and answers. A user's interactions with the active content is recorded so that the results may be copied to the user's clipboard for automatic transfer to a problem management/ticketing system. Active content that contains embedded questions asked of the user may be used to infer answers to some of the questions from a search query, and, thus, alleviate the need for the user to answer them.

Abstract: Xml pages are obtained from knowledge bases that contain step by step instructions. The xml pages are presented as “active content,” by which we mean a series of prompted questions and answers. A user's interactions with the active content is recorded so that the results may be copied to the user's clipboard for automatic transfer to a problem management/ticketing system. Active content that contains embedded questions asked of the user may be used to infer answers to some of the questions from a search query, and, thus, alleviate the need for the user to answer them.