Patents by Inventor Mark D. Helm

Mark D. Helm has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Real-time monitoring of agent adherence
    Patent number: 9736305
    Abstract: A method, a system, and computer readable medium comprising instructions for real-time monitoring of agent adherence. The method comprises collecting events and data for an agent from at least one phone router, collecting time keeping data from a time clock system, collecting data and events from a scheduling system, normalizing the events, data, and generating at least one user interface comprising normalized data, presenting at least one view of the at least one user interface to at least one application, and refreshing the at least one view with updated events and data.
    Type: Grant
    Filed: April 25, 2016
    Date of Patent: August 15, 2017
    Assignee: ALORICA BUSINESS SOLUTIONS, LLC
    Inventors: Kenneth A. Marr, Joseph S. Cox, Maureen A. Mahoney, Mark D. Helm, Michael Joseph Parmeley, Brent Donald Hansen
  • Real-time monitoring of agent adherence
    Patent number: 9325843
    Abstract: A method, a system, and computer readable medium comprising instructions for real-time monitoring of agent adherence. The method comprises collecting events and data for an agent from at least one phone router, collecting time keeping data from a time clock system, collecting data and events from a scheduling system, normalizing the events, data, and generating at least one user interface comprising normalized data, presenting at least one view of the at least one user interface to at least one application, and refreshing the at least one view with updated events and data.
    Type: Grant
    Filed: January 29, 2014
    Date of Patent: April 26, 2016
    Assignee: Alorica Business Solutions
    Inventors: Kenneth A. Marr, Joseph S. Cox, Maureen A. Mahoney, Mark D. Helm, Michael Joseph Parmeley, Brent Donald Hansen
  • Real-time monitoring of agent adherence
    Patent number: 8670553
    Abstract: A method, a system, and computer readable medium comprising instructions for real-time monitoring of agent adherence. The method comprises collecting events and data for an agent from at least one phone router, collecting time keeping data from a time clock system, collecting data and events from a scheduling system, normalizing the events, data, time keeping data and generating at least one user interface comprising normalized data, presenting at least one view of the at least one user interface to at least one application, and refreshing the at least one view with updated events and data.
    Type: Grant
    Filed: May 22, 2008
    Date of Patent: March 11, 2014
    Assignee: West Corporation
    Inventors: Kenneth A. Marr, Joseph S. Cox, Maureen A. Mahoney, Mark D. Helm, Michael Joseph Parmeley, Brent Donald Hansen