Abstract: Disclosed are various embodiments facilitating a holistic engagement with a user across multiple communication channels of an organization or an enterprise based at least in part on a determined user intent. As users interact with various services associated with the organization through one or more communication channels, interaction data can be captured and stored. In various examples, the interaction data that is stored by the various services can be obtained and organized according to a predefined schema. The organized interaction data can be applied to a trained intent model that outputs a user intent based at least in part on observations of other users with similar histories. The predicted intent can be provided to the different services such that subsequent interactions between the user and the organization can be based at least in part on the intent in a consistent manner, regardless of the communication channel associated with the interaction.

Abstract: A positional encoder which provides absolute position information from a single code track. A chain code track is positioned on a code disk to supply position words of N consecutive bits, each position word being unique and corresponding to a different position of the code disk. Means are provided for detecting the elements of the chain code as the code disk is rotated with respect to a fixed point. The position data are accumulated in the order received and N consecutive bits are examined to determine the position to which the bits correspond.