Abstract: Disclosed is a system and method for tracking, routing, and storing a number of digital documents in a call center. An example of an embodiment of the system includes a customer contact management server that is part of a network in a call center. The customer contact management server includes a processor coupled to a local interface and a memory coupled to the local interface. Stored on the memory is document tracking logic that is executed by the processor to perform the functions of tracking, routing and storing the digital documents. In one embodiment, the document tracking logic comprises contact management logic to generate a contact record associated with a digital document and to store the contact record on a contact database. The document tracking logic also includes resource management logic to identify a routing designation on the digital document, and scheduling logic to transmit the digital document to a destination based upon the routing designation.