Abstract: A system and method that automatically estimates and chronicles the skills of an individual creating a database of skills that are dynamically updated, and enables the search and viewing of skills along multiple dimensions and at the desired level of detail. The system also provides the playback or reuse of skills such that best practices may be implemented manually or automatically to resolve current problems, and facilitate training and transitioning of resources in order to effectively optimize workforce management. Further, the system automatically reallocates or makes suggestions for the reallocation of resources to meet service level agreement requirements.

Abstract: An electronic chronicling system and method that allows user actions performed by individuals, groups, or organizations to be automatically captured and grouped into chronicles based on activities, sub-activities and super-activities. The captured activities can then be filtered, viewed and navigated by a visualization and navigation mechanism to determine the relationships between activities and the time and resources spent on the various activities at fine levels of granularity and over various periods of time. The system allows users to gain greater insight into the relationship and resources spent on various activities in order to improve activity and process management efficiencies.

Abstract: Techniques are provided for providing physical routes to target locations. The techniques include obtaining at least one target location from at least one user; determining at least one physical route to said at least one target location; and displaying said at least one determined physical route through a sequence of at least one sign display, wherein each sign display are configured to display a plurality of physical routes.

Abstract: A system and method for classifying user context in a customer self service system that performs resource search and selection and includes a context attribute database comprising types of user contexts and one or more context attributes associated with each user context for processing by the system, and context attribute function database comprising functions for computing values for each context attribute. The classifying system comprises a computing device for receiving a user query and a context vector comprising data associating an interaction state with the user and, processing the query and context vector against data included in the context attribute database and context attribute function database for predicting a particular user context. The classifier populates the user context vector with context parameters specifying a user interaction state for use in a subsequent resource search.

Abstract: A graphical user interface for a customer self service system that performs resource search and selection.

Abstract: A customer self service system and method for performing resource search and selection.

Abstract: A graphical user interface for a customer self service system that performs resource search and selection including a system and method for controlling a display of resources resulting from a query initiated by a user of the system.

Abstract: A method and structure for a tiled interface system provides a Tiled User Interface (TUI) in which a tile manager manages at least one tile cluster on a display device and translates an input event into a tile cluster event and at least one tile cluster controlled by the tile manager to be displayed on the display device. Each tile cluster includes at least one tile, each tile cluster corresponds to one or more predefined functions for a specific application, each tile cluster provides a complete interaction of all the predefined functions for the specific application respectively corresponding to that tile cluster, and each tile cluster can be presented in its entirety on a single frame of the display device using at most one input event.

Abstract: A graphical user interface for a customer self service system that performs resource search and selection.

Abstract: A graphical user interface for a customer self service system that performs resource search and selection including a system and method for controlling a display of resources resulting from a query initiated by a user of the system.

Abstract: A customer self service system and method for performing resource search and selection.

Abstract: A system and method for classifying user context in a customer self service system that performs resource search and selection and includes a context attribute database comprising types of user contexts and one or more context attributes associated with each user context for processing by the system, and context attribute function database comprising functions for computing values for each context attribute. The classifying system comprises a computing device for receiving a user query and a context vector comprising data associating an interaction state with the user and, processing the query and context vector against data included in the context attribute database and context attribute function database for predicting a particular user context. The classifier populates the user context vector with context parameters specifying a user interaction state for use in a subsequent resource search.