Patents by Inventor Mark Edward Gray

Mark Edward Gray has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20220223266
    Abstract: A method of healthcare allocation includes receiving, at an artificial intelligence engine, health data from sensors over a period of time. The sensors read the health data of a plurality of patients. Thereby, as the artificial intelligence engine receives the health data, the artificial intelligence engine learns a baseline health assessment of each of the patients. After the period of time elapses, the artificial intelligence engine continuously receives the health data from the sensors. If the health data singularly or in combination indicates an absolute healthcare issue exists, the artificial intelligence engine allocates/recommends at least one resource to one of the patients that is associated with the health data. Periodically, the artificial intelligence engine scans all patients and generates a priority for help for each of the patients and then allocates/recommends at least one resource to each patient in a subset of the patients based upon the priority.
    Type: Application
    Filed: December 22, 2021
    Publication date: July 14, 2022
    Applicant: Ways Investments, LLC
    Inventor: Mark Edward Gray
  • Patent number: 11337061
    Abstract: A system and method for providing anonymous communications from a user to a called party includes obtaining a dedicated phone number and creating a user account for the user and assigning the dedicated phone number to the user account. A provider account is created for a digital assistant using the dedicated phone number and the digital assistant is preprogrammed with the user account. The digital assistant is also preprogrammed with a skill for recognizing a specific utterance (e.g. “Call”). Connectivity is provided between the digital assistant and the Internet, for example, using a wireless access point. The digital assistant listens for the specific utterance and, upon recognizing the specific utterance followed by an identification of the called party, the digital assistant initiates a voice call through the Internet to the called party.
    Type: Grant
    Filed: November 6, 2020
    Date of Patent: May 17, 2022
    Assignee: Ways Investments, LLC
    Inventor: Mark Edward Gray
  • Publication number: 20210266723
    Abstract: A system for providing help includes a smartphone having a cellular transceiver and a global positioning subsystem. A call center server computer system has a plurality of agent computers. Software running on the smartphone is configured to recognize a preprogrammed specific utterance and to connect with the call center server computer system. After the preprogrammed specific utterance is detected, the software running on the smartphone initiates a call to the call center server computer system. When the call center server computer system receives the call, the call center server computer system retrieves a data record associated with the smartphone using a caller-id of the call and the call center server computer system assigns an agent computer. At least part of the data record is displayed on a display of that agent computer and an audio connection is made between that agent computer and the smartphone.
    Type: Application
    Filed: May 12, 2021
    Publication date: August 26, 2021
    Applicant: Ways Investments, LLC
    Inventor: Mark Edward Gray
  • Publication number: 20210266724
    Abstract: A method for providing help includes providing a plurality of data records, each data record having medical information regarding a user and one or more contacts associated with the user. After receiving a call for help at a call center computer system, determining the user based upon an identifier of the call for help and assigning an agent computer of the call center computer system to the call for help then transferring at least part of the data record to the agent computer. The data record of the user is then accessed at the agent computer and after determining a nature of the need for the help, a second call is made to one contact from the data record of the user after selecting the one contact selected based upon the need for help.
    Type: Application
    Filed: May 12, 2021
    Publication date: August 26, 2021
    Applicant: Ways Investments, LLC
    Inventor: Mark Edward Gray
  • Publication number: 20210266725
    Abstract: A system for providing help includes a smartphone having a cellular transceiver and a global positioning subsystem. A call center server computer system has a plurality of agent computers. Software running on the smartphone is configured to recognize a preprogrammed specific utterance and to connect with the call center server computer system. After the preprogrammed specific utterance is detected, the software running on the smartphone initiates a call to the call center server computer system. When the call center server computer system receives the call, the call center server computer system retrieves a data record associated with the smartphone using a caller-id of the call and the call center server computer system assigns an agent computer. At least part of the data record is displayed on a display of that agent computer and an audio connection is made between that agent computer and the smartphone.
    Type: Application
    Filed: May 12, 2021
    Publication date: August 26, 2021
    Applicant: Ways Investments, LLC
    Inventor: Mark Edward Gray
  • Patent number: 11044364
    Abstract: A system for providing help includes a preprogrammed kit that includes at least one digital assistant and a virtual private network repeater for connecting to a data provider for connecting the digital assistant to a server. A plurality of agent computers is connected to the server by a data network. The digital assistant is preprogrammed with a skill for recognizing a preprogrammed specific utterance and the digital assistant is pre-configured to connect with the virtual private network repeater. After the preprogrammed specific utterance is detected by the digital assistant, the digital assistant initiates a request for help to the server and upon receiving the request for the help, the server assigns one of the agent computers and forwards the request for help to the one of the agent computers.
    Type: Grant
    Filed: April 24, 2020
    Date of Patent: June 22, 2021
    Assignee: Ways Investments, LLC
    Inventor: Mark Edward Gray
  • Publication number: 20210084477
    Abstract: A system for providing help includes a digital assistant and a network for connecting the digital assistants to a server. A plurality of agent computers is connected to the server. The digital assistant is preprogrammed and centrally managed with at least one skill for recognizing a preprogrammed specific utterance followed by a request for help. After the preprogrammed specific utterance and request for help is detected by the digital assistant, the digital assistant initiates a request for help to the server and upon receiving the request for the help, the server assigns one of the agent computers and presents medical information regarding the user at the agent computer for better determining the type of help needed.
    Type: Application
    Filed: November 16, 2020
    Publication date: March 18, 2021
    Applicant: Ways Investments, LLC
    Inventor: Mark Edward Gray
  • Publication number: 20210076206
    Abstract: A system and method for providing anonymous communications from a user to a called party includes obtaining a dedicated phone number and creating a user account for the user and assigning the dedicated phone number to the user account. A provider account is created for a digital assistant using the dedicated phone number and the digital assistant is preprogrammed with the user account. The digital assistant is also preprogrammed with a skill for recognizing a specific utterance (e.g. “Call”). Connectivity is provided between the digital assistant and the Internet, for example, using a wireless access point. The digital assistant listens for the specific utterance and, upon recognizing the specific utterance followed by an identification of the called party, the digital assistant initiates a voice call through the Internet to the called party.
    Type: Application
    Filed: November 6, 2020
    Publication date: March 11, 2021
    Applicant: Ways Investments, LLC
    Inventor: Mark Edward Gray
  • Publication number: 20200252508
    Abstract: A system for providing help includes a preprogrammed kit that includes at least one digital assistant and a virtual private network repeater for connecting to a data provider for connecting the digital assistant to a server. A plurality of agent computers is connected to the server by a data network. The digital assistant is preprogrammed with a skill for recognizing a preprogrammed specific utterance and the digital assistant is pre-configured to connect with the virtual private network repeater. After the preprogrammed specific utterance is detected by the digital assistant, the digital assistant initiates a request for help to the server and upon receiving the request for the help, the server assigns one of the agent computers and forwards the request for help to the one of the agent computers.
    Type: Application
    Filed: April 24, 2020
    Publication date: August 6, 2020
    Applicant: Ways Investments, LLC
    Inventor: Mark Edward Gray
  • Patent number: 10674014
    Abstract: A system for providing help includes at least one digital assistant, a wireless data interface for connecting the digital assistants to a server, and battery backup. A plurality of agent computers is connected to the server by a data network. Each of the at least one digital assistants is preprogrammed and centrally managed with at least one skill for recognizing a preprogrammed specific utterance and each of the at least one digital assistants is pre-configured to connect with the wireless data interface. After the preprogrammed specific utterance is detected by one of the digital assistants, that digital assistant initiates a request for help to the server and upon receiving the request for the help, the server assigns one of the agent computers and forwards the request for help to the one of the agent computers.
    Type: Grant
    Filed: October 18, 2019
    Date of Patent: June 2, 2020
    Assignee: Ways Investments, LLC
    Inventor: Mark Edward Gray
  • Publication number: 20200053218
    Abstract: A system for providing help includes at least one digital assistant, a wireless data interface for connecting the digital assistants to a server, and battery backup. A plurality of agent computers is connected to the server by a data network. Each of the at least one digital assistants is preprogrammed and centrally managed with at least one skill for recognizing a preprogrammed specific utterance and each of the at least one digital assistants is pre-configured to connect with the wireless data interface. After the preprogrammed specific utterance is detected by one of the digital assistants, that digital assistant initiates a request for help to the server and upon receiving the request for the help, the server assigns one of the agent computers and forwards the request for help to the one of the agent computers.
    Type: Application
    Filed: October 18, 2019
    Publication date: February 13, 2020
    Applicant: Ways Investments, LLC
    Inventor: Mark Edward Gray
  • Patent number: 10492054
    Abstract: A system for providing help includes at least one digital assistant and a wireless data interface for connecting the digital assistants to a server. A plurality of agent computers is connected to the server by a data network. Each of the at least one digital assistants is preprogrammed and centrally managed with at least one skill for recognizing a preprogrammed specific utterance and each of the at least one digital assistants is pre-configured to connect with the wireless data interface. After the preprogrammed specific utterance is detected by one of the digital assistants, that digital assistant initiates a request for help to the server and upon receiving the request for the help, the server assigns one of the agent computers and forwards the request for help to the one of the agent computers.
    Type: Grant
    Filed: March 5, 2019
    Date of Patent: November 26, 2019
    Assignee: Ways Investments, LLC
    Inventor: Mark Edward Gray
  • Publication number: 20190289450
    Abstract: A system for providing help includes at least one digital assistant and a wireless data interface for connecting the digital assistants to a server. A plurality of agent computers is connected to the server by a data network. Each of the at least one digital assistants is preprogrammed and centrally managed with at least one skill for recognizing a preprogrammed specific utterance and each of the at least one digital assistants is pre-configured to connect with the wireless data interface. After the preprogrammed specific utterance is detected by one of the digital assistants, that digital assistant initiates a request for help to the server and upon receiving the request for the help, the server assigns one of the agent computers and forwards the request for help to the one of the agent computers.
    Type: Application
    Filed: March 5, 2019
    Publication date: September 19, 2019
    Applicant: Ways Investments, LLC
    Inventor: Mark Edward Gray
  • Publication number: 20130198621
    Abstract: A system and method is disclosed for modifying an origin document to create a tagged document, receiving a copy of a portion of a remote document, comparing the remote document portion with the tagged document and associating data on use of the remote document with the tagged document when the remote document portion includes a tag from the tagged document.
    Type: Application
    Filed: August 31, 2012
    Publication date: August 1, 2013
    Applicant: BION ENTERPRISES, LLC
    Inventors: Wyly Wade, Mark Edward Gray