Patents by Inventor Mark Erik Rasi-Koskinen

Mark Erik Rasi-Koskinen has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Restoration of a caller to a previous place in an on-hold queue
    Patent number: 8351595
    Abstract: A method for an automated call distribution system to re-associate a caller with a queue position previously established in an on-hold queue. The method includes receiving a first incoming call from a caller and assigning the caller to a position in an on-hold queue when the caller is placed on-hold by the automated call distribution system. A placeholder for the caller may then be assigned in the on-hold queue when the caller disconnects with the automated call distribution system. The placeholder corresponds to the position of the caller in the on-hold queue and is associated with a caller identifier. The method further includes receiving a second incoming call from the caller and associating the second incoming call with the caller identifier. It is then determined that the caller is associated with the placeholder. The caller is placed back into the on-hold queue at the position of the placeholder.
    Type: Grant
    Filed: October 20, 2010
    Date of Patent: January 8, 2013
    Assignee: Incontact, Inc.
    Inventors: David Owen Peterson, Tim Harris, Brian Douglas Minert, Bryan Craig Pino, Nicholas Bauer Ramond, Mark Erik Rasi-Koskinen
  • RESTORATION OF A CALLER TO A PREVIOUS PLACE IN AN ON-HOLD QUEUE
    Publication number: 20120099721
    Abstract: A method for an automated call distribution system to re-associate a caller with a queue position previously established in an on-hold queue. The method includes receiving a first incoming call from a caller and assigning the caller to a position in an on-hold queue when the caller is placed on-hold by the automated call distribution system. A placeholder for the caller may then be assigned in the on-hold queue when the caller disconnects with the automated call distribution system. The placeholder corresponds to the position of the caller in the on-hold queue and is associated with a caller identifier. The method further includes receiving a second incoming call from the caller and associating the second incoming call with the caller identifier. It is then determined that the caller is associated with the placeholder. The caller is placed back into the on-hold queue at the position of the placeholder.
    Type: Application
    Filed: October 20, 2010
    Publication date: April 26, 2012
    Applicant: INCONTACT, INC.
    Inventors: David Peterson, Tim Harris, Brian Douglas Minert, Bryan Craig Pino, Nicholas Bauer Ramond, Mark Erik Rasi-Koskinen