Patents by Inventor Mark Fautz

Mark Fautz has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method and system for automated center workflow
    Patent number: 8332248
    Abstract: Described herein are systems and methods for automating workflow of assigning jobs and tracking the process. The exemplary method comprises receiving job data for a plurality of jobs, assigning a current job to one of a plurality of users based on a business rule, sending the current job to the one of the users, and receiving further data for the current job. Additional exemplary methods comprise marking the current job complete when the further data is an indication that the job has been successfully completed. Further exemplary methods comprise sending the current job to a problem resolver when the further data is an indication that the job includes a problem.
    Type: Grant
    Filed: September 24, 2008
    Date of Patent: December 11, 2012
    Assignee: AT&T Intellectual Property II, LP
    Inventors: Brenda Hutchinson, Mark Fautz, Thomas C. Blackwell, Rickey H. Johnson, Jr.
  • Method and System for Automated Center Workflow
    Publication number: 20100076808
    Abstract: Described herein are systems and methods for automating workflow of assigning jobs and tracking the process. The exemplary method comprises receiving job data for a plurality of jobs, assigning a current job to one of a plurality of users based on a business rule, sending the current job to the one of the users, and receiving further data for the current job. Additional exemplary methods comprise marking the current job complete when the further data is an indication that the job has been successfully completed. Further exemplary methods comprise sending the current job to a problem resolver when the further data is an indication that the job includes a problem.
    Type: Application
    Filed: September 24, 2008
    Publication date: March 25, 2010
    Inventors: Brenda Hutchinson, Mark Fautz, Thomas C. Blackwell, Rickey H. Johnson, JR.