Patents by Inventor Mark Goodall

Mark Goodall has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for pooled IP recording
    Patent number: 8345828
    Abstract: Embodiments of the present invention provides systems and methods for pooled IP recording. An exemplary method of the present invention comprises monitoring a user's logon, associating a communication device to the user, assigning an interface to a recorder associated with the communication device, and recording data from the communication device sent over the interface. Another exemplary method of the present invention comprises detecting a recorder failure and dynamically routing an interface associated with the failed recorder to at least one other recorder.
    Type: Grant
    Filed: April 1, 2009
    Date of Patent: January 1, 2013
    Assignee: Verint Americas, Inc.
    Inventors: Jamie Richard Williams, Damian Smith, Marc Calahan, Mark Goodall
  • SYSTEM AND METHOD FOR POOLED IP RECORDING
    Publication number: 20090290687
    Abstract: Embodiments of the present invention provides systems and methods for pooled IP recording. An exemplary method of the present invention comprises monitoring a user's logon, associating a communication device to the user, assigning an interface to a recorder associated with the communication device, and recording data from the communication device sent over the interface. Another exemplary method of the present invention comprises detecting a recorder failure and dynamically routing an interface associated with the failed recorder to at least one other recorder.
    Type: Application
    Filed: April 1, 2009
    Publication date: November 26, 2009
    Inventors: Jamie Richard Williams, Damian Smith, Marc Calahan, Mark Goodall