Patents by Inventor Mark J. Fletcher

Mark J. Fletcher has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 10021246
    Abstract: Embodiments disclosed herein provide systems, methods, and computer readable media for identifying information pertinent to an emergent event through social media postings. In a particular embodiment, a method provides, in an emergency contact center, receiving a communication initiated by an individual in response to an emergent event and identifying the individual. The method further provides identifying social media data of the individual created prior to receiving the communication and extracting first data pertinent to the emergent event from the social media data.
    Type: Grant
    Filed: May 12, 2016
    Date of Patent: July 10, 2018
    Assignee: Avaya Inc.
    Inventors: Sanjog Narayan Kotnis, Paul Roller Michaelis, Mark J. Fletcher
  • Publication number: 20170331954
    Abstract: Embodiments disclosed herein provide systems, methods, and computer readable media for identifying information pertinent to an emergent event through social media postings. In a particular embodiment, a method provides, in an emergency contact center, receiving a communication initiated by an individual in response to an emergent event and identifying the individual. The method further provides identifying social media data of the individual created prior to receiving the communication and extracting first data pertinent to the emergent event from the social media data.
    Type: Application
    Filed: May 12, 2016
    Publication date: November 16, 2017
    Inventors: Sanjog Narayan Kotnis, Paul Roller Michaelis, Mark J. Fletcher
  • Patent number: 9813883
    Abstract: An exemplary aspect relates an emergency response system and associated technologies. More specifically, an exemplary aspect relates to first responder and associated equipment access to one or more communications systems at, for example, an emergent event. Another exemplary aspect relates to an inference engine for first responders that assists with making inferences based on received information and/or more or more prior inference(s) and optionally automatically providing the inference and/or a recommendation(s) to one or more destinations, such as a communications device. Still another aspect relates to access point authentication and management for certain class(es) of personnel optionally based on location information.
    Type: Grant
    Filed: May 15, 2015
    Date of Patent: November 7, 2017
    Assignee: Avaya Inc.
    Inventors: Paul Roller Michaelis, Mark J. Fletcher
  • Patent number: 9706376
    Abstract: An exemplary aspect relates an emergency response system and associated technologies. More specifically, an exemplary aspect relates to first responder and associated equipment access to one or more communications systems at, for example, an emergent event(s). Still another aspect relates to access point authentication and management for certain class(es) of personnel optionally based on location information. Yet another aspect related to providing specific information based on location. One illustrative example is providing advertising information based on a location relative to an access point(s). Another example, is providing or limiting access to information on the back side of a firewall based on a device's location relative to an access point(s). Yet another example is dynamically modifying an authentication/login page to an access point based, for example, on a location.
    Type: Grant
    Filed: May 15, 2015
    Date of Patent: July 11, 2017
    Assignee: Avaya Inc.
    Inventors: Mark J. Fletcher, Paul Roller Michaelis
  • Patent number: 9654955
    Abstract: When a PSAP receives a call from a cellular telephone in reference to an emergent event, the speed and quality of the response may be improved by the cellular service provider's provision to the PSAP of information that includes the geographic location of the caller's phone. In a typical scenario, in which the call is from a GPS-equipped phone, the GPS coordinates of the phone may be echoed back to the PSAP in response to a specialized open “ping” request from the service provider. Of particular advantage to this approach is that GPS ping requests typically work regardless of whether a call is in progress, as long as the phone is turned on.
    Type: Grant
    Filed: December 22, 2014
    Date of Patent: May 16, 2017
    Assignee: Avaya Inc.
    Inventors: Mark J. Fletcher, Paul Roller Michaelis
  • Publication number: 20160337828
    Abstract: An exemplary aspect relates an emergency response system and associated technologies. More specifically, an exemplary aspect relates to first responder and associated equipment access to one or more communications systems at, for example, an emergent event. Another exemplary aspect relates to an inference engine for first responders that assists with making inferences based on received information and/or more or more prior inference(s) and optionally automatically providing the inference and/or a recommendation(s) to one or more destinations, such as a communications device. Still another aspect relates to access point authentication and management for certain class(es) of personnel optionally based on location information.
    Type: Application
    Filed: May 15, 2015
    Publication date: November 17, 2016
    Inventors: Paul Roller Michaelis, Mark J. Fletcher
  • Publication number: 20160337829
    Abstract: An exemplary aspect relates an emergency response system and associated technologies. More specifically, an exemplary aspect relates to first responder and associated equipment access to one or more communications systems at, for example, an emergent event(s). Still another aspect relates to access point authentication and management for certain class(es) of personnel optionally based on location information. Yet another aspect related to providing specific information based on location. One illustrative example is providing advertising information based on a location relative to an access point(s). Another example, is providing or limiting access to information on the back side of a firewall based on a device's location relative to an access point(s). Yet another example is dynamically modifying an authentication/login page to an access point based, for example, on a location.
    Type: Application
    Filed: May 15, 2015
    Publication date: November 17, 2016
    Inventors: Mark J. Fletcher, Paul Roller Michaelis
  • Patent number: 9485357
    Abstract: Public safety access points (PSAP), such as 911 and e911 service providers, are often overwhelmed with information coming from a number of callers. As part of an initial assessment, a determination is often made as to whether two or more callers are calling about the same emergent event. If two or more callers are calling about the same emergent event, the callers and PSAP may interact at the same time but differently, such as different content or different media types. As a benefit, on-site activities may be coordinated in a manner that helps reduce the demands on PSAP resources and helps to facilitate a more accurate and appropriate response to the emergent event.
    Type: Grant
    Filed: March 30, 2015
    Date of Patent: November 1, 2016
    Assignee: Avaya Inc.
    Inventors: Mark J. Fletcher, Parameshwaran Krishnan, Joann J. Ordille, Navjot Singh
  • Publication number: 20160295016
    Abstract: Public safety access points (PSAP), such as 911 and e911 service providers, are often overwhelmed with information coming from a number of callers. As part of an initial assessment, a determination is often made as to whether two or more callers are calling about the same emergent event. If two or more callers are calling about the same emergent event, the callers and PSAP may interact at the same time but differently, such as different content or different media types. As a benefit, on-site activities may be coordinated in a manner that helps reduce the demands on PSAP resources and helps to facilitate a more accurate and appropriate response to the emergent event.
    Type: Application
    Filed: March 30, 2015
    Publication date: October 6, 2016
    Inventors: Mark J. Fletcher, Parameshwaran Krishnan, Joann J. Ordille, Navjot Singh
  • Publication number: 20150111526
    Abstract: When a PSAP receives a call from a cellular telephone in reference to an emergent event, the speed and quality of the response may be improved by the cellular service provider's provision to the PSAP of information that includes the geographic location of the caller's phone. In a typical scenario, in which the call is from a GPS-equipped phone, the GPS coordinates of the phone may be echoed back to the PSAP in response to a specialized open “ping” request from the service provider. Of particular advantage to this approach is that GPS ping requests typically work regardless of whether a call is in progress, as long as the phone is turned on.
    Type: Application
    Filed: December 22, 2014
    Publication date: April 23, 2015
    Inventors: Mark J. Fletcher, Paul Roller Michaelis
  • Patent number: 8923801
    Abstract: When a PSAP receives a call from a cellular telephone in reference to an emergent event, the speed and quality of the response may be improved by the cellular service provider's provision to the PSAP of information that includes the geographic location of the caller's phone. In a typical scenario, in which the call is from a GPS-equipped phone, the GPS coordinates of the phone may be echoed back to the PSAP in response to a specialized open “ping” request from the service provider. Of particular advantage to this approach is that GPS ping requests typically work regardless of whether a call is in progress, as long as the phone is turned on.
    Type: Grant
    Filed: August 25, 2011
    Date of Patent: December 30, 2014
    Assignee: Avaya Inc.
    Inventors: Mark J. Fletcher, Paul Roller Michaelis
  • Publication number: 20130052983
    Abstract: When a PSAP receives a call from a cellular telephone in reference to an emergent event, the speed and quality of the response may be improved by the cellular service provider's provision to the PSAP of information that includes the geographic location of the caller's phone. In a typical scenario, in which the call is from a GPS-equipped phone, the GPS coordinates of the phone may be echoed back to the PSAP in response to a specialized open “ping” request from the service provider. Of particular advantage to this approach is that GPS ping requests typically work regardless of whether a call is in progress, as long as the phone is turned on.
    Type: Application
    Filed: August 25, 2011
    Publication date: February 28, 2013
    Applicant: AVAYA INC.
    Inventors: Mark J. Fletcher, Paul Roller Michaelis
  • Patent number: 5148996
    Abstract: An ice crushing apparatus for use in combination with an ice making machine which has an ice storage bin. The ice crusher includes a plurality of rotatable blades which are mounted on a motor-driven shaft and which pass, preferably in sequence, through slots in a grate, for crushing the ice in an ice crushing zone. A mechanism is provided for bypassing the ice crusher and dropping ice directly from the ice maker to the ice storage bin. A mechanism is also provided for moving the grate to change the size of crushed ice particles. In one embodiment, a device is provided for breaking apart large sheets or other chunks of ice before they reach the ice crushing zone. An electronic control system provides ice crusher operation only when ice is harvested in the ice making machine.
    Type: Grant
    Filed: October 5, 1990
    Date of Patent: September 22, 1992
    Assignee: Clawson Machine Company
    Inventors: Charles J. Fletcher, Mark J. Fletcher