Patents by Inventor Mark Kingsley Smith

Mark Kingsley Smith has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 11790180
    Abstract: A system for determining context and intent in a conversation using machine learning (ML) based artificial intelligence (AI) in omni channel data communications is disclosed. The system may comprise a data store to store and manage data within a network, a server to facilitate operations using information from the one or more data stores, and a ML-based AI subsystem to communicate with the server and the data store in the network. The ML-based AI subsystem may comprise a data access interface to receive data associated with a conversation with a user via a communication channel. The ML-based AI subsystem may comprise a processor to provide a proactive, adaptive, and intelligent conversation by applying hierarchical multi-intent data labeling framework, training at least one model with training data, and generating and deploying a production-ready model based on the trained and retained at least one model.
    Type: Grant
    Filed: October 25, 2021
    Date of Patent: October 17, 2023
    Assignee: CONTACTENGINE LIMITED
    Inventors: Andrew Mark Ayers, Giles Bryan, Mark Kingsley Smith
  • Patent number: 11748422
    Abstract: A system for a digital content security and communications system using an artificial intelligence (AI) based machine learning and predictive analysis is disclosed. The system may comprise a data store to store and manage data within a network, a server to facilitate operations using information from the one or more data stores, and an analytics subsystem to communicate with the server and the data store in the network. The analytics subsystem may comprise a data access interface to receive communication data from a user via a first communication channel. The analytics subsystem may comprise a processor to provide a proactive, adaptive, and intelligent conversation with the user via a second communication channel.
    Type: Grant
    Filed: March 15, 2019
    Date of Patent: September 5, 2023
    Assignee: CONTACTENGINE LIMITED
    Inventors: Andrew Mark Ayers, Giles Bryan, Mark Kingsley Smith
  • Publication number: 20220043983
    Abstract: A system for determining context and intent in a conversation using machine learning (ML) based artificial intelligence (AI) in omni channel data communications is disclosed. The system may comprise a data store to store and manage data within a network, a server to facilitate operations using information from the one or more data stores, and a ML-based AI subsystem to communicate with the server and the data store in the network. The ML-based AI subsystem may comprise a data access interface to receive data associated with a conversation with a user via a communication channel. The ML-based AI subsystem may comprise a processor to provide a proactive, adaptive, and intelligent conversation by applying hierarchical multi-intent data labeling framework, training at least one model with training data, and generating and deploying a production-ready model based on the trained and retained at least one model.
    Type: Application
    Filed: October 25, 2021
    Publication date: February 10, 2022
    Inventors: Andrew Mark Ayers, Giles Bryan, Mark Kingsley Smith
  • Patent number: 11157706
    Abstract: A system for determining context and intent in a conversation using machine learning (ML) based artificial intelligence (AI) in omnichannel data communications is disclosed. The system may comprise a data store to store and manage data within a network, a server to facilitate operations using information from the one or more data stores, and a ML-based AI subsystem to communicate with the server and the data store in the network. The ML-based AI subsystem may comprise a data access interface to receive data associated with a conversation with a user via a communication channel. The ML-based AI subsystem may comprise a processor to provide a proactive, adaptive, and intelligent conversation by applying hierarchical multi-intent data labeling framework, training at least one model with training data, and generating and deploying a production-ready model based on the trained and retained at least one model.
    Type: Grant
    Filed: September 24, 2019
    Date of Patent: October 26, 2021
    Assignee: CONTACTENGINE LIMITED
    Inventors: Andrew Mark Ayers, Giles Bryan, Mark Kingsley Smith
  • Patent number: 11017176
    Abstract: A system for artificial intelligence (AI) based omnichannel data communications is disclosed. The system may comprise a data store to store and manage data within a network, a server to facilitate operations using information from the one or more data stores, and an analytics subsystem to communicate with the server and the data store in the network. The analytics subsystem may comprise a data access interface to receive communication data from a user via a first communication channel. The analytics subsystem may comprise a processor to provide a proactive, adaptive, and intelligent conversation with the user via a second communication channel. The system may also comprise an output interface to transmit the at least one appropriate response to the user at a user device using any number of AI-based and data processing techniques to better identify customer touchpoints and improve customer journey and experience during customer engagement scenarios.
    Type: Grant
    Filed: March 15, 2019
    Date of Patent: May 25, 2021
    Assignee: CONTACTENGINE LIMITED
    Inventors: Andrew Mark Ayers, Giles Bryan, Mark Kingsley Smith
  • Publication number: 20200293619
    Abstract: A system for artificial intelligence (AI) based omnichannel data communications is disclosed. The system may comprise a data store to store and manage data within a network, a server to facilitate operations using information from the one or more data stores, and an analytics subsystem to communicate with the server and the data store in the network. The analytics subsystem may comprise a data access interface to receive communication data from a user via a first communication channel. The analytics subsystem may comprise a processor to provide a proactive, adaptive, and intelligent to conversation with the user via a second communication channel. The system may also comprise an output interface to transmit the at least one appropriate response to the user at a user device using any number of AI-based and data processing techniques to better identify customer touchpoints and improve customer journey and experience during customer engagement scenarios.
    Type: Application
    Filed: March 15, 2019
    Publication date: September 17, 2020
    Applicant: ContactEngine Limited
    Inventors: Andrew Mark Ayers, Giles Bryan, Mark Kingsley Smith
  • Publication number: 20200293587
    Abstract: A system for a digital content security and communications system using n artificial intelligence (AI) based machine learning and predictive analysis is disclosed. The system may comprise a data store to store and manage data within a network, a server to facilitate operations using information from the one or more data stores, and an analytics subsystem to communicate with the server and the data store in the network. The analytics subsystem may comprise a data access interface to receive communication data from a user via a first communication channel. The analytics subsystem may comprise a processor to provide a proactive, adaptive, and intelligent conversation with the user via a second communication channel.
    Type: Application
    Filed: March 15, 2019
    Publication date: September 17, 2020
    Applicant: ContactEngine Limited
    Inventors: Andrew Mark AYERS, Giles BRYAN, Mark Kingsley SMITH
  • Publication number: 20200293621
    Abstract: A system for determining context and intent in a conversation using machine learning (ML) based artificial intelligence (AI) in omnichannel data communications is disclosed. The system may comprise a data store to store and manage data within a network, a server to facilitate operations using information from the one or more data stores, and a ML-based AI subsystem to communicate with the server and the data store in the network. The ML-based AI subsystem may comprise a data access interface to receive data associated with a conversation with a user via a communication channel. The ML-based AI subsystem may comprise a processor to provide a proactive, adaptive, and intelligent conversation by applying hierarchical multi-intent data labeling framework, training at least one model with training data, and generating and deploying a production-ready model based on the trained and retained at least one model.
    Type: Application
    Filed: September 24, 2019
    Publication date: September 17, 2020
    Applicant: ContactEngine Limited
    Inventors: Andrew Mark AYERS, Giles BRYAN, Mark Kingsley SMITH
  • Publication number: 20110228918
    Abstract: Disclosed are systems and methods for live broadcasting of one or more media streams, such as audio streams, via the internet such that it is accessible substantially by a number of listeners at a number of locations. Said system is operable such that the contents of each of said one or more media streams can originate from a call or other communication from a conventional telephony device which does not require internet connection.
    Type: Application
    Filed: November 13, 2009
    Publication date: September 22, 2011
    Inventors: Andy Mark Ayers, Mark Kingsley Smith