Patents by Inventor Mark L. Sempek

Mark L. Sempek has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 11875132
    Abstract: An example operation may include one or more of transferring a copy of a plurality of revised translation data sets to be added to an IVR application into a grid structure, each revised translation data set comprising a prompt name in a first field, an IVR prompt in a second field, a translation of the IVR prompt into a different language in a third field, and a timestamp in a fourth field, executing, via a processor, an accuracy validation on the plurality of revised translation data sets, wherein, for each revised translation data set, the processor identifies whether a respective translation in a different language in a third field is an accurate translation of a respective IVR prompt in a second field based on attributes of the respective translation and the respective IVR prompt, and displaying results of the accuracy validation via a user interface.
    Type: Grant
    Filed: May 13, 2021
    Date of Patent: January 16, 2024
    Assignee: Intrado Corporation
    Inventors: Terry Olson, Mark L. Sempek, Roger Wehrle
  • Patent number: 11861322
    Abstract: An example operation may include one or more of transferring a copy of a plurality of revised translation data sets to be added to a software application into a grid structure, each revised translation data set comprising a prompt name in a first field, an interactive voice response (IVR) prompt in a second field, a translation of the IVR prompt into a different language in a third field, and a timestamp in a fourth field, identifying two revised translation data sets in the grid structure that comprise a duplicate prompt names in first fields thereof, deleting an oldest revised translation data set among the two identified translations data sets from the grid structure which has an oldest timestamp, and storing the grid structure without the deleted oldest revised translation data set in a repository.
    Type: Grant
    Filed: May 13, 2021
    Date of Patent: January 2, 2024
    Assignee: WEST TECHNOLOGY GROUP, LLC
    Inventors: Terry Olson, Mark L. Sempek, Roger Wehrle
  • Patent number: 11758044
    Abstract: An example operation may include one or more of receiving a data file comprising a list of interactive voice response (IVR) prompts, identifying a set of IVR prompts within the received data file that are included within a common sequence, assembling text content from each IVR prompt in the set of IVR prompts within the common sequence into a string of text content, and modifying the data file to include the assembled string of text content within a field of the modified data file.
    Type: Grant
    Filed: July 2, 2020
    Date of Patent: September 12, 2023
    Assignee: Intrado Corporation
    Inventors: Terry Olson, Mark L. Sempek, Roger Wehrle
  • Publication number: 20220366149
    Abstract: An example operation may include one or more of transferring a copy of a plurality of revised translation data sets to be added to a software application into a grid structure, each revised translation data set comprising a prompt name in a first field, an interactive voice response (IVR) prompt in a second field, a translation of the IVR prompt into a different language in a third field, and a timestamp in a fourth field, identifying two revised translation data sets in the grid structure that comprise a duplicate prompt names in first fields thereof, deleting an oldest revised translation data set among the two identified translations data sets from the grid structure which has an oldest timestamp, and storing the grid structure without the deleted oldest revised translation data set in a repository.
    Type: Application
    Filed: May 13, 2021
    Publication date: November 17, 2022
    Inventors: Terry Olson, Mark L. Sempek, Roger Wehrle
  • Publication number: 20220366150
    Abstract: An example operation may include one or more of transferring a copy of a plurality of revised translation data sets to be added to an IVR application into a grid structure, each revised translation data set comprising a prompt name in a first field, an IVR prompt in a second field, a translation of the IVR prompt into a different language in a third field, and a timestamp in a fourth field, executing, via a processor, an accuracy validation on the plurality of revised translation data sets, wherein, for each revised translation data set, the processor identifies whether a respective translation in a different language in a third field is an accurate translation of a respective IVR prompt in a second field based on attributes of the respective translation and the respective IVR prompt, and displaying results of the accuracy validation via a user interface.
    Type: Application
    Filed: May 13, 2021
    Publication date: November 17, 2022
    Inventors: Terry Olson, Mark L. Sempek, Roger Wehrle
  • Patent number: 11212387
    Abstract: An example operation may include one or more of receiving a data file comprising a list of interactive voice response (IVR) prompts, identifying an IVR prompt with incorrect content that will cause an error during one or more of reading and playing of the IVR prompt, modifying the incorrect content via addition or removal of an element from text content within the IVR prompt, and storing the modified IVR prompt in memory.
    Type: Grant
    Filed: July 2, 2020
    Date of Patent: December 28, 2021
    Assignee: Intrado Corporation
    Inventors: Terry Olson, Mark L. Sempek, Roger Wehrle
  • Patent number: 10614169
    Abstract: Providing unique prompts for script, comprising sequencing, by a processor, at least one script in a design order having at least one prompt, identifying, by the processor, duplicate prompts of the at least one prompt, identifying, by the processor, unique prompts of the at least one prompt, translation tagging, by the processor, the identified unique prompts and replicating, by the processor, the translation tagged unique prompts to the identified duplicate prompts.
    Type: Grant
    Filed: June 6, 2017
    Date of Patent: April 7, 2020
    Assignee: WEST CORPORATION
    Inventors: Terry Olson, John B. Bohan, Mark L. Sempek
  • Patent number: 9672211
    Abstract: Providing unique prompts for script, comprising sequencing, by a processor, at least one script in a design order having at least one prompt, identifying, by the processor, duplicate prompts of the at least one prompt, identifying, by the processor, unique prompts of the at least one prompt, translation tagging, by the processor, the identified unique prompts and replicating, by the processor, the translation tagged unique prompts to the identified duplicate prompts.
    Type: Grant
    Filed: April 7, 2015
    Date of Patent: June 6, 2017
    Assignee: West Corporation
    Inventors: Terry Olson, John B. Bohan, Mark L. Sempek