Abstract: A system includes a loading/unloading facility, a user apparatus having a user interface configured to communicate with a driver of a delivery/pick-up vehicle, and an administrator apparatus configured to communicate with the user apparatus and the loading/unloading facility. The driver checks into the user apparatus and the administrator apparatus coordinates arrival of the delivery/pick-up vehicle at the loading/unloading facility. The driver may check in at the user apparatus without touching the user apparatus and without exiting the vehicle. The driver may receive shipping documents from the user apparatus and may electronically sign the shipping documents without exiting the vehicle.