Patents by Inventor Mark Nicholas Studness

Mark Nicholas Studness has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Virtual agent response to customer inquiries
    Patent number: 9201960
    Abstract: A system includes a resource database that stores resource information representing solutions to a plurality customer inquiries and a destination database that stores destination information identifying a plurality of online forums available via a communications network. Each online forum includes a thread having at least one user post. The system further includes a language processor in communication with the resource database and the destination database. The language processor associates the at least one user post with at least one of the plurality of customer inquiries and selects from the resource database at least one solution to the customer inquiry identified. The language processor further generates a new post in the online forum with content from the resource information responsive to the customer inquiry associated with the at least one user post.
    Type: Grant
    Filed: June 27, 2012
    Date of Patent: December 1, 2015
    Assignees: Verizon Patent and Licensing Inc., Cellco Partnership
    Inventors: Amit Singh, Amar Nageswaram, Mark Nicholas Studness
  • VIRTUAL AGENT RESPONSE TO CUSTOMER INQUIRIES
    Publication number: 20140006438
    Abstract: A system includes a resource database that stores resource information representing solutions to a plurality customer inquiries and a destination database that stores destination information identifying a plurality of online forums available via a communications network. Each online forum includes a thread having at least one user post. The system further includes a language processor in communication with the resource database and the destination database. The language processor associates the at least one user post with at least one of the plurality of customer inquiries and selects from the resource database at least one solution to the customer inquiry identified. The language processor further generates a new post in the online forum with content from the resource information responsive to the customer inquiry associated with the at least one user post.
    Type: Application
    Filed: June 27, 2012
    Publication date: January 2, 2014
    Inventors: Amit Singh, Amar Nageswaram, Mark Nicholas Studness