Patents by Inventor Mark Opperman

Mark Opperman has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method to determine support costs associated with specific defects
    Patent number: 10679295
    Abstract: Case analysis is provided in which costs are associated with case information such as service request data. A description of defect classifications may be defined using keywords and attributes. A database query is generated based on the description of defect classifications to classify case information by problem type to a domain and a component. The description of defect classifications may be applied to a result of the database query to perform problem classification analysis. A cost analysis may be performed by problem group based at least on the case information associated with cost information and the result of the database SQL query.
    Type: Grant
    Filed: September 30, 2016
    Date of Patent: June 9, 2020
    Assignee: EMC IP HOLDING COMPANY LLC
    Inventors: Mark Opperman, Ryan Montgomery, Eric Schnegelberger