Abstract: A system for securely collecting customer service agent data in a multi-tenant environment is provided. Generally, a plurality of customers send a plurality of messages to a server. Several different media types may be used to communicate with the server. The server then selects one of a plurality of customer service agents to handle a particular message based on a determination of the targeted tenant's identity, a predetermined association between the agent and the tenant, and the agent's availability. The server then routes the message and a “screen pop” to the selected agent. The selected agent then transmits information back to the server where it is stored in a secure memory partition associated with the targeted tenant. When a particular customer/agent session ends, the agents access to the secure memory partition is deactivated.

Abstract: Embodiments of a pet litter cabinet and methods of litter area control are shown and described. Each embodiment includes a cabinet-style enclosure with a door allowing access to a plurality of removable litter drawers. The drawers are adapted to be interchangable inside the cabinet and each drawer includes a screened or perforated bottom and a slide for temporarily covering the bottom openings. To clean the litter area, the cabinet door is opened and top drawer slide is pulled to uncover the bottom opening of the top drawer. This allows clean, loose granules of adsorbent to fall into the bottom drawer, leaving the dirty clumps and waste behind in the top drawer. The clumps and waste are then emptied from the top drawer, and the two drawers are switched in position inside the cabinet.