Abstract: This invention combines the modeling capabilities of causal models, business process models, and dimensional reporting to allow the locating of root causes of problems. The causal models let the user explore the effects of other parts of the system have on the process in question through accessing dimensional reports. By recording and annotating the problem solving flow, and deriving characteristics of the problem solved, future users can be assisted in other problem solving sessions. Ad-hoc reports created to aid in the problem solving can be attached in the causal model and process model for future use.

Abstract: This invention combines the modeling capabilities of causal models, business process models, and dimensional reporting to allow the locating of root causes of problems. The causal models let the user explore the effects of other parts of the system have on the process in question through accessing dimensional reports. By recording and annotating the problem solving flow, and deriving characteristics of the problem solved, future users can be assisted in other problem solving sessions. Ad-hoc reports created to aid in the problem solving can be attached in the causal model and process model for future use.