Abstract: The illustrative embodiments described herein provide improved systems and methods for conferencing enterprise and non-enterprise callers. In one embodiment, a method includes receiving a first call initiated by an enterprise caller at an enterprise, communicating with an enterprise media server to initiate a tributary conference on the enterprise media server, joining the enterprise caller to the tributary conference such that the enterprise caller is in data communication with the tributary conference, receiving a second call initiated by a non-enterprise caller via a public switched telephone network, interfacing the non-enterprise caller with a data center media server, creating a home conference on the data center media center, joining the second call to the home conference, and interfacing the home conference on the data center media server to the tributary conference on the enterprise media server to form a linked conference between the enterprise caller and the non-enterprise caller.

Abstract: Embodiments of the present invention pertain to an apparatus, a method, and a computer program configured to transmit messages between a plurality of devices during a conference call and connect the plurality of devices to a service provider based on a request for at least one service. The transmitted messages can be audio messages or audio and video messages.

Abstract: Embodiments of the present invention pertain to an apparatus, method, and a computer program configured to connect a translator located in a remote area to a conference holding area, and also connect a customer and customer service representative to the translator in order for the translator to translate between the customer service representative and the customer, when the customer services representative determines that a translator is needed.

Abstract: The illustrative embodiments described herein provide improved systems and methods for conferencing enterprise and non-enterprise callers. In one embodiment, a method includes receiving a first call initiated by an enterprise caller at an enterprise, communicating with an enterprise media server to initiate a tributary conference on the enterprise media server, joining the enterprise caller to the tributary conference such that the enterprise caller is in data communication with the tributary conference, receiving a second call initiated by a non-enterprise caller via a public switched telephone network, interfacing the non-enterprise caller with a data center media server, creating a home conference on the data center media center, joining the second call to the home conference, and interfacing the home conference on the data center media server to the tributary conference on the enterprise media server to form a linked conference between the enterprise caller and the non-enterprise caller.

Abstract: Embodiments of the present invention pertain to an apparatus, method, and a computer program configured to connect a translator located in a remote area to a conference holding area, and also connect a customer and customer service representative to the translator in order for the translator to translate between the customer service representative and the customer, when the customer services representative determines that a translator is needed.

Abstract: A method and system and computer readable medium for a voice quality measuring device that provides real-time, near real-time or contemporaneous voice quality statistics about impairments external to the voice quality conference bridge system, i.e. from participant's calls coming from a communication network into a voice quality conference bridge system is disclosed. The reports generated by the voice quality statistics provided by the voice quality measuring device will enable carriers to identify voice quality impairments. Moreover, the reports will also enable the customers to see, by means of the voice quality statistics, on a call-by-call basis, whether any voice quality impairments are external to the conferencing bridge system.