Abstract: A return-processing server, computer-readable medium, and method for managing return processing of a product from a manufacturer includes receiving information from a database regarding the manufacturer's return procedures for a product, receiving information from a client system of a product to be submitted for return-processing, creating an electronic debit invoice in accordance with the information regarding the manufacturer's return procedures for the product and the information received from the client system regarding the product to be submitted for return-processing; and storing the electronic debit invoice in a debit invoice database accessible to the manufacturer for processing return credit.

Abstract: A method in a client-server environment having a plurality of client systems coupled to a server over a network, the method on the return-processing server for managing the return-processing of one or more manufacturers. The method on the return comprising the steps of: coupling to a database containing information about the procedures for at least one manufacturer's product. The return server presents a return-processing template to at least one client system coupled to the server system over a network, wherein the template comprises a graphical user interface for receiving information regarding at least one product to be submitted for return-processing. The return-processing server the information from the at least one client system of at least one product to be submitted for return-processing. The return-processing server creating a debit invoice in accordance with the manufacturer's policies for the information received for return-processing from the at least one client system.