Patents by Inventor Marshall Ball

Marshall Ball has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method of allocating data communication sessions based upon user information
    Patent number: 7917623
    Abstract: A method and apparatus are provided for establishing communication sessions through the Internet. The method includes the steps of receiving a request from an Internet requester by a website for a communication session with an agent of the website, analyzing browser associated information relating to the request and selecting an agent for the communication session based upon a content of the analyzed browser associated information.
    Type: Grant
    Filed: January 3, 2002
    Date of Patent: March 29, 2011
    Assignee: Aspect Software, Inc.
    Inventors: Anthony Dezonno, Craig R. Shambaugh, Marshall Ball, Michael C. Hollatz
  • Method of allocating data communication sessions based upon user information
    Publication number: 20030126206
    Abstract: A method and apparatus are provided for establishing communication sessions through the Internet. The method includes the steps of receiving a request from an Internet requester by a website for a communication session with an agent of the website, analyzing browser associated information relating to the request and selecting an agent for the communication session based upon a content of the analyzed browser associated information.
    Type: Application
    Filed: January 3, 2002
    Publication date: July 3, 2003
    Inventors: Anthony Dezonno, Craig R. Shambaugh, Marshall Ball, Michael C. Hollatz